Step One Business Services Announces New Grievance Software, Step One Grievance

Step One Business Services has announced the release of the Step One Grievance System, web and cloud based software product for grievance and arbitration case management and reporting.

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Step One Grievance
“Step One systems are completely configurable in terms of screens, fields, reports and email notifications, and they can be set up very quickly,“

Daly City, CA (PRWEB) December 05, 2013

The new product is poised as a breakthrough in the trade-off between configurability and price, making it an instant contender in the grievance software marketplace.

“Step One systems are completely configurable in terms of screens, fields, reports and email notifications, and they can be set up very quickly,“ says Barry Diederich, product manager. “We consult with each client and understand their information needs. Their customized app can be ready to use within hours of getting started, and can later be tweaked during testing. We believe we’re the first in this space to offer this kind of fast guided design process at this price point.”

Application features include unlimited users, file uploads and storage, screen-level user permissions, search by any field combination, email notifications on deadlines, and reports with counts per any grouping criteria.

Step One Grievance is SaaS (software as a service), and available for all major device types. There is also a feature-limited smart phone version (though phones can also use the full version with some zooming effort). Cost is a monthly subscription fee service ($49, $69 or $89/mo) and comes with free setup and consultation.

The SaaS delivery model continues to gain popularity with broad acceptance of products like QuickBooks online and Sales Force, largely because hosting both application and data together in the cloud is less expensive, more reliable and more secure than having it on site. However, one common concern for customers is becoming hostage to a cloud application, have having data stuck there. Asked about these fears, Diederich says:

“Data portability is very important. We give our clients easy tools to let them download their data in a standard text (CSV) format any time. If they chose, they could look at that file with Excel, or build a database in Access or File Maker, so there’s a security blanket.”

For more information, visit StepOneGrievance.com


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