gen-E and RDX to Present on Next Generation Data Center Automation at the Gartner Data Center Conference

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gen-E’s CTO, Duke Tantiprasut, and RDX’s VP of Sales and Marketing, Rob Brown, show automation ROI in case study on Resolve IT Process Automation.

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gen-E, a global IT process automation software company, today announced that the company’s chief technology officer, Duke Tantiprasut Ph.D., and RDX’s VP of Sales and Marketing, Rob Brown, will present at Gartner’s Data Center Conference, held at the Venetian Resort and Conference Center in Las Vegas, Nevada.

Held in the Veronese room (2404) on Wednesday, December 11 at 2:30pm, the presentation on the “Next Generation Data Center Automation Focuses on Empowering Human Ingenuity” will provide a deep dive on how customer RDX is leveraging gen-E’s Resolve IT Process Automation (ITPA) software, its benefits and return on investment.

Attendees will learn how:

  • RDX uses Resolve to help support more than 400 data centers worldwide and 200,000+ database installs, and quickly process 15,000+ support tickets yearly
  • RDX is able to capture the knowledge of subject matter experts in Resolve, then equip frontline support with knowledge they can use on-demand, 24/7
  • Using Resolve has reduced the volume of alerts and propensity for false alerts
  • RDX can capture knowledge and transform it into internal processes because of Resolve’s social features and integrated Wiki
  • Resolve gives RDX the ability to quickly prove audit and standards compliance through reporting, capturing the results of each automation

Award-winning Resolve IT Process Automation provides a personalized, interactive approach to automation – extending across business areas such as cloud, customer care, provisioning, service desk, network operations and more. Resolve addresses the most important challenges that businesses face today, providing new levels of IT and organizational agility to accelerate growth even amid extraordinary competition.

Resolve was a Gold winner in the Business Process Management category at the 5th annual Golden Bridge Awards in 2013, and was recently named a Red Herring Global 100 winner in addition to taking top honors in the Red Herring Top 100 Awards, which recognizes leading private companies in North America and celebrates the innovations and technologies that companies bring to their respective industries.

Resolve is being used by industries across the board, including leading global financial services companies, communications service providers and transportation companies for customer care, service desk, provisioning and more.

To attend the Gartner Data Center Conference, and the gen-E/RDX presentation on next generation data center automation, please register at:

About RDX
RDX is the leading provider of remote database and operating system administration and monitoring services. Since its inception in 1994, RDX has provided 100% US-based, 24X7 support for Oracle, SQL Server, DB2, RDB and MYSQL databases as well as operating system support for all major UNIX and Linux offerings.

About gen-E
gen-E is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. The company’s award-winning Resolve™ software breaks down traditional organizational and process constraints through an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve allows organizations to realize cost savings of as much as 200% within months of deployment. For more information, please visit

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