Our customers want the ability to an always accessible experience for customers. It builds relationships and sets them apart from their competition.
New Berlin, WI (PRWEB) December 14, 2013
WennSoft announces the availability of Signature 2013 R2. Along with a number of new features focused on providing organizations that deliver equipment installation, repair and service, WennSoft reveals Signature Customer Connect and Interaction Manager.
Disjointed portal strategies fail either because there is too much work for organizations to maintain connections across multiple audiences, or because the complexities negate the benefits. The posting of information in multiple places, tracking and maintaining it, ensuring the right audience has the right information and ensuring the security of the content can be overwhelming.
Signature Interaction Manager is a portal platform that delivers audience specific connections. Rather than having different portals for different audiences, Interaction Manager allows customers to set up the security they need to serve their audiences, and build out user authentication. It also provides complete content management capabilities. Content can be published in the Interaction Manager and then served up based on the criteria that’s been set. Finally, Interaction Manager provides the tools to tailor the experience, and extend the availability of information provided to the different audiences.
Customer Connect is the first of several audience specific connections that resides on the Interaction Manager. It allows field service organizations the ability to provide an always available experience for their customers. Customers can access information relating to their equipment, maintenance contracts, service calls, appointments, tasks, installation or construction projects/jobs and see invoicing or other shared reporting. Because it’s been set up in the Interaction Manager the right information is shared as appropriate by customer – it’s not one size fits all.
Around the corner or around the world the Customer Connect users have access to the information they need. When you manage equipment or assets across town, country or half way around the world you’re completely dependent on the information being provided you. Getting it anytime, in real-time has a direct impact on operations.
“The WennSoft is built on a philosophy of keeping customers for life. At the core of long-term relationships is trust based on the sharing of information, on-going connections and the flexibility to anticipate and adjust to changing customer requirements,” says Julie West, President/COO of WennSoft. “Our customers want the ability to an always accessible experience for customers. It builds relationship and sets them apart from the competition.”
WennSoft Signature 2013 R2 is available today directly from WennSoft and from qualified reselling partners. WennSoft provides customers the choice to deploy their entire WennSoft Signature solution on-premises or in the cloud. Customers can also license solutions perpetually or through a subscription model.
Founded in 1995, WennSoft delivers field service solutions for organizations who want to better manage installation, maintenance and repair processes across asset-centric industries. WennSoft solutions streamline operations from the sales to the field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably.
WennSoft serves customers worldwide both directly and through a global network of local partners. Built on Microsoft technologies, WennSoft products have achieved Certified for Microsoft Dynamics (CfMD) status, Microsoft's highest accreditation for partner-developed solutions. WennSoft solutions may be licensed and deployed to fit customers’ business models.