San Antonio, TX (PRWEB) December 06, 2013
The Central Station Alarm Association (CSAA) today announced that Response Center USA of San Antonio has once again earned the prestigious “CSAA Five Diamond Certification.”
Response Center USA – a division of Security Partners of Lancaster, Pa. – has 100 percent of its central station operators achieving proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than two hundred central stations have achieved the “Five Diamond Certified” status.
“These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers,” explained Michael Bodnar, president of Security Partners. “This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.”
In order to achieve the “Five Diamond Certification,” every Response Center USA operator must have not only passed the course, but demonstrated:
-Proficiency in alarm verification, which helps reduce false alarms;
-Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
-Knowledge of electronic communications equipment, including radio;
-An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
-Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
In addition, Response Center USA has demonstrated an exceptionally high degree of responsibility to the San Antonio community and their customers through the investment of time, money and commitment to 100 percent quality operator training.
The Central Station Alarm Association (CSAA) is a 63-year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia.
Security Partners – with central stations in Lancaster, Pa and San Antonio, TX – is a growing company that offers cost effective protection with knowledgeable and friendly customer service. Providing wholesale monitoring services to dealers across the country, Security Partners has become a premier central station for traditional services, new technology, and superior customer care. Security Partners provides traditional monitoring services and advanced services, as well as education, training, and monitoring for new media services. The Advanced Services Division provides managed video and access control services along with the latest in mobile safety and GPS tracking devices. Through the Security Partners Dealer Network, security installers across the U.S. take advantage of decades of experience to grow their product and services, customer base, and RMR revenue. Learn more at http://www.SecurityPartners.com.