Good Samaritan Hospital Partners with Avadyne Health for Self-Pay and Denials

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Avadyne technology-enabled services make workflow technology accessible, compatible with budget constraints.

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Good Samaritan Hospital has selected Avadyne Health, a leading provider of revenue cycle services and technology, to implement third party self-pay services and denial follow-up technology for the Los Angeles-based hospital.

Steve Garcia, PFS Director for Good Samaritan, stated, “We are very excited about partnering with Avadyne. We really need the denial workflow technology, but it didn't fit our budget for the year. Avadyne’s bundled services component, which we believe will yield major improvements in our self-pay collections, made the package highly affordable. We can't wait to get started.”

The US-based Avadyne staff will aid Good Samaritan in converting self-pay receivables to cash while delivering the Total Patient Experience—a core principle of the company’s collection practices. Avadyne’s workflow applies Next-in-Queue workpooling to deliver the next most important denial to the next available worker, on demand. In addition, Avadyne’s Denial Follow-Up technology identifies root cause and responsible area, reducing first pass denial rates for the facility.

“We look forward to showcasing our software’s unique denial management capabilities while also providing unparalleled customer service with our self-pay account resolution for Good Samaritan Hospital,” said Moises Eilemberg, CEO of Avadyne. “We strive to ensure our products are accessible to all hospitals and I’m thrilled we found a way to fully deliver for Good Samaritan.”

About Avadyne

Avadyne Health is a revenue cycle workflow technology and outsourced services firm serving more than 220 hospitals in 33 states. Avadyne services include self-pay follow-up, A/R and denial follow-up, and collection of post write-off accounts. Avadyne technology offerings include denials, A/R, and patient access workflow, along with complete dashboards and reports. Avadyne leads the industry in self-pay innovation with its Total Patient Experience approach and in technology with its Next-in-Queue workflow. Client teams use Avadyne’s workpooling technology to maximize patient access and business office outcomes. The Avadyne team works on the same technology, so the firm can continuously adapt to meet client goals and challenges, and workloads, either in a fully outsourced capacity or as a “SafetyNet” for clients. For more information, visit

About Good Samaritan Hospital

Good Samaritan is a world-class academic medical center affiliated with both USC and UCLA Schools of Medicine, With 408 licensed beds, the hospital offers outstanding diagnostic, surgical and therapeutic care in a state-of-the-art setting. Good Samaritan supports eight Centers of Excellence that focus on advancing the science of medicine while providing outstanding patient care. An acclaimed oncology program offers the widest range of options for gynecological, breast, brain and prostate cancers. Each year, Good Samaritan admits approximately 17,000 patients (excluding newborns) and handles more than 93,500 outpatient visits. More than 4,000 deliveries and 8,000 surgeries are performed annually in 18 surgical suites. Good Samaritan employs over 1,500 employees and has approximately 600 physicians on its medical staff. Together the medical staff and employees speak over 54 languages/dialects.

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Andrea Carayiannas
Avadyne Health
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