“We grow and retain our customer base by delivering an exceptional experience; we selected Axiros because we know their products will enable us to continue to do so,” said Groupe Maskatel Network Architect Philippe Decary.
New York, NY (PRWEB) December 09, 2013
Groupe Maskatel, a Canadian telecommunications service provider, announced today that it has selected Axiros’ AXESS.ACS for the remote provisioning, monitoring and management of its customer premise equipment (CPE) across Maskatel’s high-speed data service. Groupe Maskatel is a regional provider located outside Montreal, delivering residential and commercial voice, video and data services in Saint-Hyacinthe, Drummondville, St. Rosalie and Notre-Dame-du-Bon-Conseil, Quebec.
The company chose Axiros specifically for its ability to support and enhance the customer experience, notably around the implementation of use cases such as zero-touch activation and Wi-Fi password reset. Remote management is key to customer satisfaction as it enables the early detection and resolution of problems – often before end users are impacted – while delivering a high degree of automation for Triple Play services.
Groupe Maskatel Network Architect Philippe Decary said finding the right device management solution was key to meeting corporate goals. “We’re a small company, and we don’t spend as much on marketing as our competitors,” he said. “We grow and retain our customer base by delivering an exceptional experience; we selected Axiros because we know their products will enable us to continue to do so.”
He notes that the flexibility and scalability of the Axiros platform as well as the robustness of its Northbound Interface (NBI) were compelling factors. “The bottom line is that AXESS.ACS is the right solution for our company and our customers.”
Jenn Ryan, Axiros Vice President of Sales and Business Development – Americas, said the Maskatel deal serves to underscore Axiros’ continued expansion across North America and the benefits customers are realizing. “With Maskatel, we were able to demonstrate how the core capabilities of AXESS.ACS will streamline the deployment, support and implementation of new services, devices and business models. We’re thrilled to bring our product line to Maskatel and the many customers they serve across Quebec.”
The deal marks Axiros’ first customer in Canada and augments its growing footprint in North America. Maskatel anticipates a first quarter 2014 deployment of the Axiros platform.
Axiros provides device and service management solutions across fixed and mobile networks for consumer, enterprise and M2M markets. Axiros solutions are scalable, flexible, modular and – most importantly – open, giving providers the ability to manage and support any protocol, any device, any service – any time.
Distinguished by domain expertise and innovation, coupled with world-class software design, Axiros uniquely delivers the robust management capabilities and solutions service providers need today and in the future, as demand and complexity associated with new services grows.
Founded in 2002, Axiros is based in Munich, Germany, with sales offices in Brazil, England, Italy and the USA.
Axiros. Lasting Advantage. Made in Germany. http://www.axiros.com