Signal CRM is designed to streamline, augment, and optimize the back office work that legislative and communication teams perform on a daily basis for constituents.
Washington, DC (PRWEB) December 09, 2013
iConstituent LLC., a leader in government digital communications, announced today the launch of a brand new Constituent Relationship Management product, iConstituent Signal CRM. Signal CRM enables the teams that work for elected officials and other governmental organizations to manage constituent relationships, keep up with continuous constituent correspondence, and provide constituent casework services.
According to Derek Haller, Director of Product for iConstituent, "Signal CRM is a top to bottom re-envisioning of what a Constituent Relationship Management product for government needs to be in this day and age: software that is easy to use, beautifully designed, and powerful enough to keep up with the constantly growing amounts of digital communication our governmental entities are dealing with."
Signal CRM is designed to streamline, augment, and optimize the back office work that legislative and communication teams perform on a daily basis for constituents. It enables them to receive communications from constituents from multiple different electronic channels, reply to them all, and then leverage that information to better understand the sentiment and position of their constituencies. The users of Signal CRM are able to manage hundreds, if not thousands, of constituent communications through Signal CRM’s user interface.
Speaking about the way Signal CRM’s interface was built, Haller adds: "When we started to conceive Signal, we worked with a top Silicon Valley design firm and then employed dedicated User Experience Designers to really focus in on the way users achieve these tasks and try to solve this huge problem. The fact is -- the amount of communication a Governor or Congressperson receives daily far outweighs the ability of a normal person to keep up with it, make sense of it, and reply to it. They were screaming out for a better solution."
With an interface designed to tackle this problem, Signal CRM was built on proven technology and is delivered in a Software as a Service (SaaS) model from iConstituent’s own private cloud. "More and more pieces of government are transitioning to the cloud for their software solutions," said Jeff Green, Chief Technology Officer at iConstituent. "Signal CRM is a truly cloud aware product, built on iConstituent’s own secure infrastructure. We made this decision so that we could provide a product that was not only incredibly well designed to meet the user’s needs, but it could be implemented in any size organization and to scale. It doesn’t matter if they have one user or one thousand."
iConstituent Signal CRM is available immediately. Interested organizations should contact iConstituent directly at (202) 355-9355 or visit http://www.getsignalcrm.com.
iConstituent® is the leading provider of government digital communications solutions and is an approved Congressional vendor with headquarters in Washington, D.C. iConstituent develops digital communication and constituent relationship management solutions that help Federal, State and Local agencies and offices communicate more effectively with their citizens and constituents. In addition, iConstituent provides a full spectrum of professional services to help agencies take advantage of digital communications best practices and policies to communicate more effectively and efficiently with their constituents in the Federal, State and Local markets. iConstituent’s products and services are used by the U.S. Congress, Federal and State agencies, statewide office holders, state legislative caucuses and non-governmental organizations.