Bracknell, UK (PRWEB UK) 12 December 2013
Locally based IT Service Management consultancy, Siamang Ltd., announced today that it has entered a strategic partnership with Cherwell Software, the IT service management (ITSM) software provider. Cherwell has revolutionised the service desk software market by offering business service management software—supporting IT and non-IT processes—and one of the most generous licensing models available. The partnership will enable Siamang to deliver more effective IT service management solutions utilising Cherwell’s ground-breaking Cherwell Service Management software accompanied by Siamang’s implementation expertise. This newly formed partnership will enable Siamang to produce innovative solutions to customer needs.
Cherwell Service Management was developed to holistically address ITIL processes and recently received PinkVERIFY certification for 11 ITIL 2011 processes. With Cherwell Service Management’s codeless configuration, intuitive wizards and drag-and-drop functionality, there’s no need to hire software developers to perform desired customisations. Customers themselves can easily modify the comprehensive suite of ITSM processes to match their requirements today and tomorrow.
"This is an important criterion in the local market and thus was a key factor in our decision to establish a partnership with Cherwell Software."
"Key to our customers is the requirement for software that is cost effective over the entire lifecycle. This means not just licensing costs, but the ability to change, adapt and grow with the business without the need to hire and manage expensive development resources and the requisite risk involved," remarked Melissa McGovern, ITSM practise head at Siamang. "Cherwell Software empowers businesses through powerful and flexible, yet simple, tools and templates. This significantly reduces the need for long and drawn out change programmes."
Siamang is a consultancy specialising in the delivery of service management systems and solutions directly to clients and alongside software providers across a breadth of industries.
Siamang manages all aspects of a project’s delivery, from concept and idea phase, through analysis and planning, customisation, delivery and quality assurance.
For more information, please visit http://www.siamang.co.uk.
About Cherwell Software
Cherwell Software builds award-winning IT Service Management software and extraordinary customer relationships. Recognized by both Gartner® and Forrester®, Cherwell Service Management is an affordable, easy-to-use, and flexible ITSM platform you'll never outgrow.
Founded by some of the industry's most notable leaders, Cherwell began with simple goals: to make help desk software it would want to use and to do business honestly, putting customers first.
Cherwell is one of the fastest growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK and a global network of expert partners.
To learn more about this partnership and the ITSM Solutions and Services offered by Siamang Ltd, please contact us at itsm (at) siamang (dot) co (dot) uk or 01344 392 628.