Toronto, Canada (PRWEB) January 07, 2014
There were a myriad of contributing factors that helped IXACT Contact grow into the forefront as a leading real estate contact management system and break sales records in 2013. These include product features and enhancements released this year, new affiliates, corporate partnerships, and more.
In September 2013, IXACT Contact came out with its highly anticipated Teams module, which gives teams the ability to assign leads, tasks, and appointments to other team members, send communication using either team branding or individual team member branding, and much more. As a great real estate contact management solution for teams, thousands of REALTORS® across North America started using the software (and have been very happy).
The company also released a number of time-saving “set it and forget it” enhancements, such as the ability to automatically assign all new contacts to their monthly e-Newsletter, and the ability to automatically assign website leads to a drip marketing plan, giving IXACT Contact an auto-responder capability.
The popularity and widespread usage of IXACT Contact’s real estate newsletter by its customers has also contributed to the firm’s success. Its customers love that they get a professionally designed and written monthly real estate newsletter and are pleased with the positive feedback they get on it from their clients.
Another key contributor to IXACT Contact’s record breaking year: its top-notch Customer Support Team that exists to help customers get the maximum possible value from their IXACT Contact subscription. IXACT Contact’s Customer Support Team will upload a customer’s data free of charge, set up wireless sync to their smartphone, help them get started with the software, and answer any questions they might have.
Unlike many call centers where callers regularly wait 30 or 40 minutes in queue, IXACT Contact’s goal is to answer 80% of all calls immediately, with an average wait time of no more than two minutes. Earlier in the year, the company also extended its Customer Support hours from 9am to 8pm EST, serving the needs of those on both the east and west coast.
When customers sign up for IXACT Contact, not only do they benefit from free and unlimited customer support, they also get access to the company’s online library of tutorial and quick tip videos. Customers appreciate these videos because of their effectiveness in helping them learn how to use the software. In the coming months, IXACT Contact plans to expand its video library with educational videos on the principles and best practices of effective real estate contact management and marketing.
In 2013, IXACT Contact brought on many corporate partners, representing some of the best brokerages in the world, such as Illustrated Properties, Macdonald Realty, Sutton Group – Summit, TheMLSonline.com, and Cityscape Real Estate. IXACT Contact has a popular Corporate/ Office Program that gives brokerages the ability to offer a customized and branded real estate contact management system to all of their agents. The program is quick and inexpensive to implement and special volume pricing and corporate billing options are available.
The firm also appeared in leading real estate publications and its Marketing Manager contributed helpful articles on real estate marketing and CRM to Inman News, RE Technology, Real Estate Magazine (REM), and Chicago Agent Magazine, among others.
IXACT Contact’s strong social media presence has also been instrumental to its record breaking 2013, with active audiences on Facebook, Twitter, and ActiveRain.
The company has some exciting things planned for 2014, such as personal email integration, advanced lead capture tools, new color themes, expanded document storage, integration of social media into marketing emails, and a variety of new useful reports so agents can gain greater insight into their business.
“We’re thrilled at the success we’ve had and look forward to an even better year in 2014. Our focus will remain on providing Realtors across North America with the best real estate contact management and marketing system available. And of course, our software will always be easy to learn and use,” said Rich Gaasenbeek, Vice President, Sales and Marketing, IXACT Contact.
About IXACT Contact Solutions Inc.
IXACT Contact® is an easy-to-use web-based real estate CRM that helps REALTORS® stay organized and build lasting relationships with past clients, hot prospects and important referral sources. IXACT Contact makes it easy to stay in touch with clients in a way that’s personalized, relevant and timely. With IXACT Contact, real estate agents can convert more leads into listings and attract more referrals and repeat business. Real estate marketing is also a snap with IXACT Contact’s personalized mass email, drip marketing, real estate newsletter, and Email Campaign Reporting features. The Active Business side of the system helps Realtors keep control of transactions by managing all the to-do’s associated with listings and buyers. Sign up for a free five-week trial today at http://www.ixactcontact.com.