Baldrige Criteria as the Bridge between Process Improvement and World Class Results by Dr. Harry Hertz, PhD, Director Emeritus, Baldrige Performance Excellence Program

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The American Board of Quality Assurance and Utilization Review Physicians (ABQAURP) announces a featured session for its 2014 Conference: “Getting Paid for Innovation and High Value Outcomes: The Path to Cost Effective, Accessible Health Care for All.”

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Providers are always seeking efficiency, no matter where you practice.

Friday, May 2, 2014
Disney’s Yacht & Beach Club Resort
Lake Buena Vista, Florida
8:00am to 5:30pm

*Baldrige Criteria as the Bridge Between Process Improvement and World Class Results
Dr. Harry Hertz, PhD
Director Emeritus, Baldrige Performance Excellence Program

Providers are always seeking efficiency, no matter where you practice. Regardless of the type of services you provide, the Baldrige Health Care Criteria for Performance Excellence can assist you to: reach your goals; improve results; and become more competitive by aligning your plans, processes, decisions, people, actions, and results.

The Health Care Criteria focus on results in the key areas of:

  • Health care and processes
  • Customers
  • Workforce
  • Leadership and governance
  • Finance and markets

The Health Care Criteria are non-prescriptive and adaptable; focusing on common needs rather than on common procedures. This focus fosters understanding, communication, sharing, alignment, and integration while supporting innovative and diverse approaches.

Dr. Harry Hertz is recognized “for his role in establishing healthcare as an official category of the Malcolm Baldrige National Quality Award and for his career dedication to performance excellence.”

Don’t miss this innovative session that will:

  • Introduce the Baldrige Criteria for Performance Excellence framework as a holistic, systematic approach to organizational performance management.    
  • Discuss the importance of core competencies and innovation as drivers of organizational decisions and sustainability.
  • Demonstrate the positive impact organizations have achieved through use of Baldrige and how you can get started on the Baldrige journey.

*Topics are tentative and subject to change.

Established in 1977, ABQAURP ( is the nation's largest organization of interdisciplinary health care professionals. We are committed to maximizing patient safety and the quality of health care provided to the public by maintaining a culture of educational and certification excellence and making it available to all health care professionals.

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Renee Willoughby
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