ISI Telemanagement Solutions, Inc. Releases New Service Pack 5025 for Infortel® Select 10

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With Service Pack 5025, users can report on native call queuing statistics for Hunt Groups.

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ISI Telemanagement Solutions, Inc., a leading provider of telecom management solutions to thousands of organizations around the world who seek to control telecom costs, improve network management and monitoring, and increase productivity and revenues, has released Service Pack 5025 for its call reporting solution, Infortel Select 10.

With this new release, users will receive greatly enhanced reporting capabilities. From Hunt Group reporting to Phone Number search, this service pack adds tremendous value to Infortel Select’s already robust feature set.

Specifically included with Service Pack 5025, users can now report on native call queuing statistics for Hunt Groups. This includes additional access to Quality of Service metrics in the Report Designer, as well as the ability to locate calls placed or received to a specific phone number.

Rounding out the new enhancements is a streamlined method for reporting on projected charges. With Service Pack 5025, users can estimate the scheduled fixed (recurring) charges for a given date range. While this was previously available in older versions of Infortel Select, it is now available directly within the Report Publisher.

To learn more about ISI’s UC Reporting solution, Infortel Select 10, please visit us at

ISI's Solutions Portfolio brings together time-proven technologies to report and record on your voice and video communications, including wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.

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Darek Latawski

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