Contact Solutions Releases Research Report on How Businesses are Effectively Positioning for Mobile Customer Care

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According to accompanying survey, 89 percent of organizations have mobile web, mobile app, or both planned for 2014.

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today released a research report, “Effectively Positioning Your Business for Mobile Customer Care”, which addresses the importance of recognizing the impact mobile will have on customer care in the next decade. The white paper also features the results of an October 2013 enterprise survey that was conducted to gain insight into the decisions mobile leaders are making to address consumer needs.

“Back in October, we conducted a survey that confirmed what we already know - mobile is changing the world as we know it, and not everyone is prepared to deal with the necessary changes to their customer service program,” said Daniel Csoka, Mobile Evangelist at Contact Solutions and author of the whitepaper. “The contact center, as we know it today, is going to be completely disrupted, so it's imperative that organizations are considering customer care when they are planning future mobile initiatives."

Key ideas discussed in the white paper include:
o    What is mobile customer care?
o    How is mobile going to change your relationship with customers?
o    What are other organizations doing to address the mobile customer service challenge?

"Effectively Positioning Your Business for Mobile Customer Care” can be downloaded for free here.

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About Contact Solutions
Contact Solutions invents real customer service. Our voice and mobility customer self-service solutions reduce enterprise costs while increasing customer engagement by enhancing their experience. Our innovative Business Intelligence solutions provide enterprises access to real-time business intelligence and data analytics delivered to provide insight and superior value. Guaranteed.

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Jeni Anderson

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