Responsive Expands its Business and Acquires Intercept and Phase V of Southwest Florida

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Customers will now be offered a myriad of customized solutions for their business outsourcing needs.

Responsive, a privately owned nationwide call center and leading answering service company, announced the acquisition of Intercept and Phase V of Southwest Florida, based in Fort Myers, Florida. This acquisition represents a significant business expansion opportunity by the integration of eCommerce order fulfillment, contact center and order processing services to Responsive’s first class call centers around the US and Latin America.

Additionally, this acquisition marks the sixth for the Responsive answering division with the incorporation of Intercept of Southwest Florida, a frontrunner in the telephone answering business since 1969, which has earned over these four decades, a reputation for quality and consistent tier-one answering solutions.

Phase V is a strategic addition to Responsive business as the demand for order management, CRM, distribution, inventory control & shipping capabilities is growing rapidly as more retailers recognize the value of multi-channel fulfillment platforms for minimizing costs and delivery times.

Under Responsive’s seasoned management and George Otte’s, President & CEO vision, the operation will take-off significantly “with the technology and services options we have invested on, our commitment to deliver unparalleled solutions will go above and beyond customer expectations. We have the capabilities now to offer a myriad of customized solutions for their business outsourcing needs,” said Otte.

Moreover, Intercept and Phase V will retain their experienced human capital that have consistently delivered superior returns and strive for values of integrity, innovation and customer satisfaction.

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Vivian Borja
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