Our KB Loader solution will save ServiceNow customers both time and money when converting knowledge base articles.
Bethesda, MD (PRWEB) December 17, 2013
Triad Technology Partners, a Preferred ServiceNow Services Partner, today announced a new application designed to support the rapid uploading of Knowledge Base articles into the ServiceNow IT Service Automation Platform. The tool, known as KB Loader, is built as a Plug-in to the ServiceNow platform and allows for quick and efficient uploads resulting in savings of both time and money.
Triad Technology Partners brings a wealth of experience implementing ServiceNow to every engagement and developed the KB Loader to address the challenge and expense of migrating knowledge base articles from existing legacy systems into ServiceNow. KB Loader was released from Triad Labs, the application innovation center led by Triad’s ServiceNow implementation services team. With KB Loader, customers have the ability to rapidly upload existing articles from their database into ServiceNow and have them converted to HTML configured for use with the ServiceNow Knowledge Base. The Plug-in allows them to review the converted articles before uploading and troubleshoot any issues, providing users with access to the updated knowledge database with ease.
“We’re very excited to share the KB Loader with ServiceNow customers. This is a tool that will provide immediate time and money savings while addressing a need Triad has recognized through our work with ServiceNow customers,” said Tim Hohman, CEO of Triad Technology Partners. “With our Triad Labs solution, users are able to convert their knowledge base articles rapidly, providing relief for IT staff who can now turn their attention to supporting mission critical needs in their respective organizations.”
Triad is currently offering promotional pricing on KB Loader. For more information, or to see a demo, please contact Brian Jewett at 202-309-1958 or brian (at) triadtechpartners (dot) com.
About Triad Technology Partners
Triad Technology Partners, LLC is dedicated to providing exceptional software and services to public sector and commercial clients. For more information about Triad Technology Partners’ innovative technology and services solutions, please visit http://www.triadtechpartners.com.
Lisa Sion, Director of Marketing, Triad Technology Partners