Centreville, VA (PRWEB) December 17, 2013
MicroAutomation, Inc. a recognized leader of 9-1-1 solutions announced today the company’s flagship product, CallCenter Millennium with Enhanced 9-1-1 capabilities, has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of security and interoperability testing for systems developed to operate within the DoD.
The MicroAutomation software-based solution has previously been certified with both Nortel and Siemens telephony switches, and now is independently certified with key Avaya and Cisco phone systems. This certification is critical in supporting the U.S. Armed Forces in fulfilling the DoD mandates outlined in the 2010 Ft. Hood Follow-on Review that requires all DoD facilities to have E9-1-1 capabilities “commensurate with and supportable by the E9-1-1 systems of the surrounding local communities” by the end of 2014. This critical initiative requires the type of cost effective and flexible solution provided by MicroAutomation which makes maximum re-use of existing infrastructure and is consistent with the solutions in use today in state and local centers.
“Supporting the DoD mandate is critical in the protection of life and property at our DoD facilities,” states Suresh Gursahaney, Founder and CEO. “We believe our approach to E9-1-1 best exemplifies reliability and cost effectiveness by incorporating our advanced commercial contact center technology experience into this purpose-built software-based solution. And now with the formal certification across all major phone systems in use at these bases, we are well positioned to support our prime contractor partners in delivering on this mandate. More importantly, our core architecture is ‘Next Gen 9-1-1 ready’ to support the emerging technical standards being developed by the National Emergency Number Association (NENA) for seamless upgrades in the future.”
MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 20 years the company has designed and implemented contact center solutions for Fortune 500 customers to advanced 9-1-1 solutions for the DoD – domestically, and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, and holds its own GSA Schedule 70.
Marketing and company information:
Sarah Holmes - Marketing Coordinator
Emergency Operations Solutions:
Dan Anderson - Director, Business Development