Rockville, MD (PRWEB) December 18, 2013
Topdown, the leading provider of correspondence and document automation software, announced today that they recently partnered with the Ricoh USA federal sales team to provide a complete customer correspondence solution for a large financial institution (“the Bank”). The Bank operates a large citizen-facing call center and fulfillment operation on behalf of a United States federal government agency. The Bank is already seeing tremendous savings from the solution.
This installation marks the first time Topdown and Ricoh worked together. The companies have since entered into a solution-selling agreement that will enable the companies to deliver similar benefits to other government agencies.
“Topdown is the benchmark for automated letter generation software,” said Joe Campanella, national director of federal sales for Ricoh Americas Corporation. “We were thrilled when they called and asked us to provide our production printing equipment as part of a complete closed-loop system.”
“The Ricoh team was fantastic. They brought tremendous print production knowledge and experience, and helped dramatically reduce the print production hardware footprint for the Bank. We look forward to partnering with them again,” said Matt Lederer, senior vice president of sales and marketing for Topdown.
About the Solution
The Bank needed to replace aging internally-developed software in order to maintain service-level objectives and comply with government performance and results expectations. The Bank evaluated multiple vendors before choosing the solution from Topdown and Ricoh.
According to the Bank’s information technology project manager, no other document automation solution offered the speed and simplicity of the CLIENT LETTER® software from Topdown. The Bank centralized all customer communication on the Topdown platform, and now drives all print production to the Ricoh imaging equipment.
Using the solution from Topdown and Ricoh, the Bank was able to:
› Reduce time to generate correspondence by 70%
› Collapse the correspondence workflow by 75%
› Eliminate over 50% of their correspondence templates
› Improve the consistency of communications using approval workflows
› Monitor compliance using audit trails and reports
› Reduce wasted time, material and postage costs
A case study on the solution, featuring the benefits of the CLIENT LETTER software, is available free of charge via the Topdown web site.
For more than 30 years, we’ve been filling the document automation and correspondence needs of our customers. No matter how complex. Today, we’re giving our customers—and their customers—what they want: Communication on their terms. We call it Consumer-Driven Communications. It’s where the world is going. We know, because we can see it. And we’ve got the experience to take you there.
For further information, please visit http://www.topdownsystems.com/.
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit http://www.ricoh.com/about/.
© 2013 Top Down Systems Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.