Amsterdam, The Netherlands (PRWEB) December 19, 2013
Casengo users can now easily connect their company’s Facebook Page to their Casengo account. Every post on the Page gets turned into a customer case. It automatically lands in the team inbox, where it can be opened and responded to from within the Casengo application. The response appears as a normal comment on Facebook.
“Social media platforms are redefining the world of customer support,” says Floris van der Veen, Casengo’s founder. “Customers are moving away from nine-to-five call centres to 24/7 support, using email, live chat, Twitter and Facebook. Many loyal and engaged returning customers, who represent 80% of revenue, turn to Facebook to engage with a company.”
The new integration is an absolute asset for many current Casengo users, a short survey suggested. 81% of survey respondents created a Facebook Page for their company, and 58% of these Pages get checked at least once a day. “Our survey showed that small business owners hate missing a potential customer’s question or complaint on Facebook. Those days are gone!”
Next up is the Twitter integration, coming to Casengo users at the start of 2014.
Casengo’s cloud application for customer support blends the best of email and chat. It empowers webshops and other small businesses to more readily deliver the right answer at once. Passionately founded in 2011, devised and developed in Amsterdam. Find out more on casengo.com – and be sure to check out our customer service blog.