We've seen an increase in customer satisfaction in the first two months of using TruVizion. We have communities that are an hour away. To be able to pull out our phones and see the issue that we will be facing at a customer’s home is great.
Alpharetta, GA (PRWEB) January 07, 2014
ZCorum, a leading provider of managed broadband services and diagnostics, announced today that it is providing modem diagnostics and network monitoring services to PC Telcom for their DOCSIS network operations. PC Telcom is utilizing TruVizion, ZCorum’s diagnostics software for cable and telecom broadband providers and TechVizion, TruVizion’s companion mobile app for use by PC Telcom’s field technicians.
Prior to using TruVizion, PC Telcom lacked an effective way to monitor their cable modems and needed visibility into their network. According to Lead Cable Technician, JC Peckham, TruVizion is providing PC Telcom with a tool to help maintain high quality internet service for their subscribers. They chose ZCorum and TruVizion because it had the full functionality they needed.
Peckham said of TruVizion, “This tool has already made my job easier. Our company has seen an increase in customer satisfaction in the first two months of using the tool due to shorter troubleshooting times.”
TechVizion, TruVizion’s mobile companion app, enables PC Telcom’s technicians in the field to identify cable modem issues, as well as identify DOCSIS network issues and trends. Peckham said TechVizion adds significant value to their network operations. “We have communities that are an hour away. To be able to pull out our phones and see the issue that we will be facing at a customer’s home is great, and it saves the customer a lot of frustration as well.”
He also noted that TruVizion is reducing their costs by preventing unnecessary truck rolls, which can cost upwards of $100.00. “I have already recommended this tool to other technicians in the area. It’s a great solution.”
“TruVizion is proven to reduce operational costs and increase customer satisfaction, and we are so pleased that PC Telcom has already experienced those benefits,” said Julie Compann, ZCorum’s President and Chief Executive Officer. “PC Telcom has been serving the people of Phillips County for over one hundred years. We’re honored to welcome them to the ZCorum family, and look forward to partnering with them as they move into their second century.”
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.
About PC Telcom
The Phillips County Telephone Company was incorporated in May of 1906. The telephone company then operated a switchboard that connected Holyoke to Lamar, NE by a line of barbed wire. Today, the company provides telephone, television, as well as DSL and DOCSIS internet to its customers. PC Telcom is headquartered in Holyoke, CO. For more information, please visit my.pctelcom.coop.