Duluth, GA (PRWEB) December 19, 2013
Military pharmaceutical managers found help facing patient service issues and improving operational efficiencies by implementing a new Qmatic patient experience management solution.
The innovative self-service system provides management the means to automate the patient journey, from the very first touch point. It all begins with an intuitive kiosk that clearly displays service categories. Categories such as dropping off a prescription, activate/pick up prescriptions ordered by on-base providers, drop off/pick up prescriptions from off- base providers, and pick up previously called in refills that aid in reducing waiting times and increase operational efficiencies.
Once the patient interacts with the kiosk, informational and directional LED displays above each counter keep waiting patients and their families informed and provide clear direction of where to go and when.
By analyzing this and additional statistical data tracked by the Qmatic system — such as real and estimated wait times, transaction times and workstation performance — the Maxwell Air Force Pharmacy can now base operational improvements on tangible information. They not only know where improvement is needed but also why.
"We are proud that Maxwell Air Force chose Qmatic as the supplier of this vital system of engagement to improve both patient service and pharmacy performance," said Thomas Sareyko, Qmatic CEO. "We would like to extend our appreciation to the entire staff of Maxwell Air Force Pharmacy for their support in ensuring the success of this implementation."
About Maxwell Air Force Pharmacy
The goals of the Maxwell Air Force Pharmacy are to provide safe and timely medication education and distribution to all eligible beneficiaries. They process 7,000-9,000 prescriptions weekly using the Qmatic ticket system, which prioritizes prescription requests based on patient category. They value their patients' time and strive to provide the safest and most efficient service possible, aiming to make each patient’s visit to the pharmacy a seamless experience.
Qmatic is the pioneer of Patient Flow Management (PFM) and the world’s largest queue management company. PFM is a methodology for managing patient flow and experience from initial contact through service delivery. Qmatic operates in 122 countries with 55,000 installations globally in the healthcare, public, retail, finance and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world.