NextTen & Smoke CCS new partnership will help professionals in South Africa learn new skills

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The innovative training and consultancy NextTen has launched a South African Partnership which will help professionals to learn new skills within Customer Centric business innovation. The partnership is focused on helping companies put the customer at the heart of their operations and improve their results through ‘next practice’ thinking and advanced business process management.

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We are very excited to enter a partnership with Smoke CCS which will help us deliver the next level of business process consultancy to our professional clients.

The Next Ten Years (NextTen) are delighted to announce the launch of their South African Partnership with Smoke Customer Care Solutions (Smoke CCS) to mark the next phase of the company’s growth. This is part of the organization’s constant efforts to enhance the quality and availability of the information and services provided to professionals and organizations worldwide.

NextTen Director Charles Bennett says: “We are very excited to enter partnership with Smoke CCS which will help us deliver the next level of business process consultancy to our professional clients. This new launch fills a need in the current business landscape, enabling new approaches that look beyond traditional methodologies to a new way of thinking, seamlessly.”

It is the focus on the customer that is the core to the partnership, which adds incredible value to the client to increase their success and input within their organisation.

NextTen consultants are trained in the latest approaches for business process management and customer experience management as well as more traditional techniques such as the Lean Six-Sigma, Enterprise Architecture, TOGAF, QFD and Agile methodologies. They work with clients to develop bespoke services to help them cut costs, increase revenues, improve customer service and increase company maturity levels.

For more information, please visit the NextTen website.

About NextTen
NextTen are a market leading multinational training and consulting entity with a wide range of customers across multiple markets around the globe. They believe that customer centric thinking and the efficiency implications of broken process are the most important items on the executive change agenda. Existing approaches need to be significantly enhanced as they are delivering good enough results with anywhere enough consistency.

The Next Ten
+44 203 290 5965

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Janne Ohtonen

Lucie Colt
Janne Ohtonen - Business Coach
since: 12/2011
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