“It’s a great achievement for our customers and further cements our commitment to provide the very best customer service and customer experience in our industry,” says Phillip Engle, President of ACS Athletics.
Austin, TX (PRWEB) December 20, 2013
ACS Athletics, the leading provider of web and mobile athletic management software for athletics, announced the launch of its new customer support, training and account management portal today. The portal, called MyACS, transforms the way coaches and administrators interact with ACS by providing direct on-demand access to enhanced chat, video tutorials and knowledge base resources.
“It’s a great achievement for our customers and further cements our commitment to provide the very best customer service and customer experience in the industry,” said Phillip Engle, President of ACS Athletics. “Our Customer Care team does a phenomenal job of supporting our customers, and MyACS will help us continue to meet and exceed the evolving needs of our customers.”
“We've always appreciated ACS's commitment to providing excellent, personalized customer services," said Michael Covone, Director of Athletics at Barry University. “We're looking forward to using MyACS's on-demand support services and believe it will be a tremendous help for our staff.”
ACS has integrated MyACS into their software platform which will streamline all aspects of the support and training process for their customers. The MyACS portal offers several hundred searchable video tutorials and knowledge base articles for customers, all of which are directly accessible via InControl®.
“Customers, in general, want to have more control and flexibility when it comes to support and training options, and we believe MyACS delivers that and more,” said Melanie Cabezas, Director of Customer Care at ACS Athletics. “We’re excited to give our users access to this enhanced support portal which gives them control over their own HelpDesk requests and immediate access to the information they need when they want it.”
“ACS Customer Care has been great to work with and they’re very responsive," said Dominique Neville, Assistant Director of Football Operations at TCU. “The MyACS customer portal will definitely take it to another level with helpful support tools, training videos and info on the latest product releases.”
“I'm looking forward to using the MyACS community boards to share ideas and collaborate with other ACS customers across the country,” said Chet Hesson, Assistant Athletic Director of Compliance at Stetson University. “It's nice to know the ideas discussed by customers in MyACS will help to drive new ACS product development.”
About ACS Athletics:
ACS Athletics (ACS) is the leading provider of web and mobile solutions for increasing operational performance and reducing risk in collegiate athletics departments. ACS gives customers a competitive advantage by providing an integrated, holistic approach to managing athletic department operational, compliance, student-athlete information and communications on one platform. ACS customers are more efficient, organized and compliant, and are better positioned to communicate and develop relationships that are vital to their success. ACS proudly services athletic departments in top conferences around the country including the Atlantic 10 Conference, Atlantic Sun Conference, Big 12 Conference, Big East Conference, Big Sky Conference, Big South Conference, Big Ten Conference, Big West Conference, Capital Athletic Conference, Centennial Conference, Colonial Athletic Association, Conference USA, Empire 8, Ivy Group, Mid-American Conference, Missouri Valley Conference, Mountain West Conference, Northeast Conference, Ohio Athletic Conference, Ohio Valley Conference, Pacific-12 Conference, Southeastern Conference, Southern Conference, Southland Conference, Sun Belt Conference, The Summit League, West Coast Conference, and Western Athletic Conference. ACS Athletics was founded in 1999 and is a privately held company headquartered in Austin, Texas.