GameStop Levels Up To Cherwell Service Management

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The world’s largest multichannel video game retailer, GameStop, has selected Cherwell Service Management® (CSM) for their ITSM solution. CSM is replacing a major competitor where the incumbent ITSM product is being retired by the vendor. CSM will be used for internal support as well as store support.

Vance Brown, Chairman and CEO

Further validates our position as an industry leader.

Headquartered in Grapevine, Texas, GameStop is ranked 273 on the Fortune 500 and retains more than 45,000 employees worldwide. The company operates 6,650 stores in 15 countries as well as online. Always on the cutting edge and committed to delivering great gaming experiences, GameStop offers the most popular games, quality hardware and an extensive collection of game accessories for PCs, next generation gaming consoles and mobile devices—allowing gamers to play anytime, anywhere.

Cherwell President and CEO Vance Brown said, "We are excited to have GameStop join the Cherwell family of customers, and having another global leader choose Cherwell Software further validates that we are building industry leading technology." Flexibility, ease of configuration, and value delivered by Cherwell were the key factors in the decision made by GameStop.

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About Cherwell Software

Cherwell Software builds award-winning IT service management software and extraordinary customer relationships. Cherwell Service Management® is an affordable, easy-to-use, and flexible ITSM platform you'll never outgrow.
Founded by some of the industry's most notable leaders, Cherwell began with simple goals: to make help desk software it would want to use and to do business honestly, putting customers first.

Cherwell is one of the fastest growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK; and a global network of expert partners.

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Stephanie Santos
since: 03/2009
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