Some of our customers are reducing duplication in CRM by 100-fold the benefit of that is searching for accurate data now takes a tenth of the previous time. Significant savings at a time when Government agencies are trying to deliver more with less.
(PRWEB) July 01, 2013
Auris is the only Dynamics CRM solution to provide an integrated enterprise wide single view of data through the familiar interface of Microsoft Dynamics CRM. Auris is already being used by a selection of government agencies to get the most accurate, trusted view of data across the enterprise through Dynamics CRM. Using Auris as a platform for Channel Shifting, some customers are realising cost savings of up to £12.2m per annum.
Civil Service Live is the largest gathering of civil servants in the country. The 3-day event brings together people from government departments and agencies to address the challenges of delivering better public services for less.
The conference is split into Hubs representing different technology focus areas. VisionWare will be showcasing their suite of next generation customer data integration solutions in the Digital by Default Hub. Over a third of government agencies are using their flagship MultiVue solution which provides the single citizen view to underpin strategies such as channel shifting/digital services, Tell us Once, Right First Time - some benefits include 95% of enquiries resolved at first point of contact, up to £3m savings in social care services, 40% reductions in call handling times.
Lindsay Ross, Marketing Manager at VisionWare stated: “We are looking forward to joining forces with Microsoft at Civil Service Live and to meeting some new government representatives. Our new Dynamics CRM solution, Auris represents one of the most significant opportunities to change the way Government agencies identify and leverage relationships in their Dynamics CRM systems. Auris immediately changes the way you enter, manage, and view contacts, radically impacting the way Dynamics CRM is used in the marketplace. Some of our customers are reducing duplication in CRM by 100-fold the benefit of that is searching for accurate data now takes a tenth of the previous time. Significant savings at a time when Government agencies are trying to deliver more with less.”
If you would like to set up an appointment to meet a VisionWare specialist at Civil Service Live, contact them on Tel: 0141 285 7150.
VisionWare is a Master Data Management (MDM) Company. Their MDM solutions enable organisations in the Public Sector and Healthcare to create, maintain and leverage a single, trusted, shareable 'view of the truth' to support business improvement. MultiVue, VisionWare's MDM solution, enables organisations to reduce costs, better manage risk, drive revenues and increase efficiencies by minimising the time and expense associated with manual data cleansing and empowering users with accurate and current information for more informed and faster decision making.
VisionWare's customers span across North America and are the recognised leading MDM provider in UK Local and Central Government with over 30% of government agencies using MultiVue. For the last 8 years VisionWare has achieved industry recognition in the Gartner Magic Quadrant for MDM of Customer Data and in the Information Difference MDM Landscape. Founded in 1993, VisionWare is headquartered in Glasgow, Scotland and has offices in Newton MA. For more information, visit http://www.visionwareplc.com.