Customer Satisfaction Survey by the ASOA Reveals Pros and Cons of Electronic Health Record Systems on the Market

A new customer satisfaction survey of more than 500 members of the American Society of Ophthalmic Administrators (ASOA) reveals firsthand insight into the products by actual users so that ophthalmic administrators shopping for an EHR system can make better informed decisions.

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A survey of more than 500 members of the American Society of Ophthalmic Administrators reveals firsthand insight into the products by actual users so that ophthalmic administrators shopping for an EHR system can make better informed decisions.

Fairfax, VA (PRWEB) July 01, 2013

Electronic Health Record (EHR) systems are expensive and can require significant training and behavior changes. But this new technology can also lead to more reliable patient data, improved business operations, reduced costs and increased revenue. There are countless EHR systems available, and each offers different features, functionality and support. Having an EHR system that is well suited to one’s practice can also make a difference in the ease of reporting meaningful use measures for the EHR Incentive payment program.

A new customer satisfaction survey of more than 500 members of the American Society of Ophthalmic Administrators (ASOA) reveals firsthand insight into the products by actual users so that ophthalmic administrators shopping for an EHR system can make better informed decisions.

The American Society of Ophthalmic Administrators (ASOA) retained McKinley Advisors, an association consulting firm that specializes in research, to conduct an objective, professional study on EHR customer satisfaction among its members. This comprehensive research study and report looks into the systems currently on the market, their vendors, and the ability of systems to meet meaningful use reporting requirements.

The primary goal of the study was to conduct consumer research in a variety of areas related to EHR systems, including:

  •          System and vendor satisfaction
  •          System implementation
  •          System expenses and costs
  •          EHR/Meaningful Use Incentive Program

Survey findings are broken out by vendor and system experience (overview, satisfaction, implementation, functionality and costs) and meaningful use (vendor guarantee, reporting meaningful use, and incentive payments).

The results of the survey are available to members of ASOA as well as members of the American Society of Cataract and refractive Surgery (ASCRS) at the discounted price of $99. Non-members may also purchase the report for $399. The report is available only in electronic format and viewing options are restricted. Click here to view the report’s Executive Summary or call (703) 788-5777 or email amy(at)asoa(dot)org for more information.

ASOA is a division of the American Society of Cataract and Refractive Surgery, an international, educational society with more than 9,000 members. Its mission is to advance the art and science of ophthalmic surgery and the knowledge and skills of ophthalmic surgeons by providing clinical and practice management education and by working with patients, government, and the medical community to promote the delivery and advancement of high-quality eye care.

Founded in 1986, the American Society of Ophthalmic Administrators (ASOA) is the premier organization for the business side of ophthalmology. Serving physicians, administrators, managers, and practice staff, ASOA’s mission is to advance the skills and professionalism of ophthalmic practice management.