Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report

Info-Tech Research Group’s CSKM Vendor Landscape report details Parature’s features, highlighting its capabilities across major customer service channels, including social media.

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Customer Service Software That Revolves Around You

Knowledge Management has always been a key part of Parature’s offering.

Herndon, VA (PRWEB) July 10, 2013

Parature, a global leader in cloud-based customer service software, today announced it has been listed as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape for 2013.

Info-Tech Research Group Vendor Landscape reports recognize top competitors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in specific categories.

For the Customer Service Knowledge Management Vendor Landscape, Info-Tech focused on nine vendors that offer broad capabilities across multiple platforms and that have a strong market presence or reputational presence among mid-sized and large enterprises. According to the 2013 report, “The CSKM marketplace is mature and organizations have various options to meet their needs. A number of vendors offer solutions that span the full gamut of features: knowledgebases, advanced search, and resolution workflow tools, as well as social, mobile, and collaboration features.”

Info-Tech Research Group’s CSKM Vendor Landscape report details Parature’s features, highlighting its capabilities across major customer service channels, including social media. Access to the full Info-Tech evaluation is available here.

“Knowledge management has always been a key part of our company’s offering, and delivering consistent, accurate and current information across all major channels including mobile and social remains a focus for Parature and its customers,” says Parature Co-founder, Duke Chung. “Parature is honored to be part of Info-Tech’s Research Group’s Customer Service Knowledge Management Vendor Landscape for 2013.”

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (http://www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a sixteen-year history of delivering quality research and is North America’s fastest growing full-service IT analyst firm.

About Parature
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.

Parature is among the vendors on the Gartner Magic Quadrant for the CRM Customer Engagement Center and the Deloitte Technology Fast 500, and is the recipient of numerous product, technology, and leadership awards including the 2013 CRM Watchlist, 2013 CRM Magazine Service Leader Awards, 2013 Stevie Awards and 2013 TMC/CUSTOMER Magazine CRM Excellence Awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies and is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter or like us on Facebook at facebook.com/parature.


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