Pasadena, CA (PRWEB) July 10, 2013
QLess, Inc., the world’s first mobile queuing solution, helping organizations replace physical lines in waiting rooms with virtual and mobile technology, announced it has completed the acquisition of UK-based Supalocal's virtual queue management business. The acquisition also includes CARE, the Canceled Appointments Replacement Engine, which allows providers to automatically refill canceled appointments, increase profitability, and improve access by reducing wait time to obtain an appointment.
“Queues are a global plague, and Britain is no exception. Adding offices in central London will help us further our goal of ridding Britain and the world of queues, which are more than a nuisance: they are a huge drain on the economy and a principal factor in loss of business for commercial establishments. We recently concluded a study for one of our Fortune 500 Clients showing that eliminating queues will make them more than 200 million additional Euros in profits a year.”
With more than ten million users in hundreds of cities on four continents, QLess continues to build upon its global expansion efforts with this acquisition, thereby solidifying its presence in the United Kingdom and Europe. The company’s multi-faceted mobile queue management system can operate in all languages, including English, Spanish, Portuguese, Chinese, German, French, Catalan, Dutch, and Arabic.
The acquisition will allow Supalocal merchants and users to benefit from well over a hundred distinct QLess features that have risen from over six years pioneering mobile wait management. Among those will be QLess’ interactivity and Mobile Analytics platform.
Now, users will have the ability to ask for more time and push themselves back in line to accommodate changes in scheduling. In addition, QLess merchants will also gain access to an entire suite of QLess’ superior Analytics tools, as well as its voice-driven mobile wait management solutions and Real-Time Mobile CRM suite.
Through increased footfall to sale conversion rates and reduced no-show and walk-away rates, QLess’ Fortune 500 Clients have seen 700% ROI in the first 90 days of deployment in carefully controlled case studies.
Supalocal are the makers of the Supalocal SMS queue management system, which uses their Supaqueue Technology to manage the process of queuing and waiting via text message. Supalocal aims to change the way people wait in line for service, having developed a unique approach to queue management, marketing and analytics using text messages.
Founded in 2007 by scientist, inventor, and entrepreneur Alex Bäcker, the QLess mission is eliminating waiting in line. With an elite team from leading universities and Internet companies including Caltech, MIT, and Yahoo!, QLess is attuned to the fact that the average person spends two years of her life waiting in line, and has created a way for individuals to receive the services they need without having to waste valuable time. By replacing physical lines and waiting rooms with virtual, mobile lines accessed via any phone, tablets or the web, QLess has given individuals the freedom they desire while maintaining their place in line. QLess establishments realize a guaranteed 400% Return on Investment by reducing no-shows and walk-aways, increasing customer satisfaction to 95 to 99%, gaining access to unprecedented data, achieving labor savings and increasing throughout.