PGXL Laboratories Selects® Healthcare Relationship Management Solution to Streamline Operations and Fuel Growth

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Fast Growing Pharmacogenetics Testing Laboratory Reigns in Key Data Trapped Within Disparate Systems, Gaining a 360-Degree View of Every Provider

PGXL Laboratories, an internationally recognized pioneer in the application of personalized medicine and the first laboratory to be CLIA-certified specifically for pharmacogenetics testing, has selected® to optimize its client relationships, streamline internal operations and fuel growth., the inventor of Healthcare Relationship Management, has rapidly gained adoption among more than 500 healthcare organizations by enabling improved coordination among healthcare entities including labs, radiology groups, health systems, and physician practices.

“Today’s leading healthcare organizations are faced with the daunting challenge of managing relationships with thousands of provider clients performing millions of diagnostic transactions. With, healthcare organizations automatically gain a comprehensive view of their client relationships complete with real-time intelligence to instantly identify any issues that exist while also seeing what is working well. Without transforming clinical activities into a comprehensive profile of the providers and patients healthcare entities serve and deriving actionable intelligence from those profiles, healthcare entities will cease to exist in the emerging quality-based care environment,” says Chairman and CEO Brad Bostic.

For PGXL Labs, whose order volume has quadrupled in the last year, the Healthcare Relationship Management solution offered a chance to reign in key data trapped within disparate systems, in turn providing the PGXL Labs team with a 360-degree view of every provider relationship. This holistic, real-time client profile includes all business and clinical activities associated with each provider.

“Our lab has grown at an exceptional rate over the past few years and this growth has been accompanied by the addition of more employees, processes, and data systems involved with serving our clients. In order to deliver exceptional service while growing rapidly, we selected,” says Steve Ehrich, leader of the IT operations team at PGXL Labs. In the past, PGXL’s systems required repeated manual intervention to track each stage of the client lifecycle, while sales reps faced challenges managing all of the tasks required to on-board and service new providers once they have committed to working with PGXL.

With, the PGXL team will be able to pinpoint the exact moment a provider begins sending orders as well as that provider’s volume at any specific point in time. Using automated alerts, PGXL staff will be proactively notified of significant changes to a provider’s order volume. These alerts also apply to turnaround time (TAT), with the appropriate PGXL team members receiving notice the moment an order begins to veer off track. “The logistical aspects of our business can’t be underestimated,” adds Ehrich. “With accessions coming from all over the country, the ability to act within moments of discovering a potential issue has a major impact upon our relationships.”

Using insight gained by bringing together billing and LIS data, will also help PGXL improve cash flow by collecting payment faster. “With the right foundation and infrastructure for growth, we will be in a position to recognize opportunities that may have otherwise remained buried within various systems and reports,” says Ehrich. “By arming our team with real-time, lab-specific intelligence and an easy way to take action, we will have the knowledge necessary to stay a step ahead of our competition.”


The Healthcare Relationship Management solution is positively transforming healthcare by optimizing the way healthcare organizations manage their relationships across the continuum of care. A winner of the 2013 Red Herring Top 100 North America Award, the company works with over 500 healthcare leaders across the globe. Learn more at

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Alison Roach®
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