XLN Business Services named as a finalist at the National Business Awards
London, UK (PRWEB UK) 17 July 2013 -- XLN Business Services, the small business specialist, has been shortlisted as 1 of 10 finalists for the Customer Focus Award at this year’s National Business Awards.
James Wilson, Marketing Director responded to the nomination. “We’ve concentrated on recruiting staff to support our 130,000 small business owners. Customers calling in for our advice or support wait less and always have a human being answer, not an IVR. Customers are allocated to specific teams and can get on first name terms with our highly trained support team. It is a personal approach we are proud of and are determined to constantly improve upon. We are thrilled to be nominated as it is not only an honour but a measure of success in our customer focused endeavours to date”.
Lynne Mills, Director of Customer Engagement at the Institute of Customer Service, the judge for the category said: “A positive impact to [XLN’s] strategic recruitment has resulted in improved performance ratings across the business for XLN Business Services, and customers are among the many beneficiaries.”
These awards are a unique opportunity to recognise and award all the hard work UK companies do to achieve success. XLN Business Services will be competing against some tough competition and the winner will be revealed at the National Business Awards gala dinner held on 12th November 2013 in London.
For more details and interviews please contact:
Nadine Bourne, PR & Communications Manager on 02077935940
About XLN Group
XLN is the small business specialist. XLN Ltd. was founded by Christian Nellemann in 2002 as XLN Telecom. It is located in London, United Kingdom and supplies business phone lines and business broadband to more than 130,000 customers. Deregulation of the UK Telecom’s industry enabled XLN to offer an alternative phone service to BT™ at a considerably lower cost.
XLN’s founder and CEO was first recognised as Ernst & Young’s Entrepreneur of the Year in 2006 for Technology and Communication, winning again in 2010. XLN has also been a National Business Awards Finalist for 5 years: 2004, 2005, 2006, 2009, 2010 and 2012.
In 2007 and 2008, XLN was ranked on the Sunday Times Tech Track 100 survey of the 100 fastest growing technology companies in the UK and in 2011 and 2012 was listed as in the Sunday Times Buyout Track 100. IN 2010 and 2011 XLN also won British Venture Capital Association (BVCA) awards for ‘Best Private Equity Backed Management Team’.
Nadine Bourne, XLN Business Services, http://www.xlntelecom.co.uk, 020 7793 5940, [email protected]
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