FieldSolutions Reports Break-Out Second Quarter Growth, Extending First Quarter Business Acceleration
Minneapolis, MN (PRWEB) July 18, 2013 -- FieldSolutions, Inc., a leading provider of contingent technology field service resources, today reported year-over-year sales revenue for the second quarter 2013 that were 64.1 percent higher than the second quarter 2012, accelerating from the first quarter year-over-year growth rate of 25.1 percent.
FieldSolutions has grown rapidly over the last five years by retaining and expanding services to existing clients and adding several new leading global enterprise clients each quarter. Year-over-year trends show accelerating organic growth, and with the addition of a large North American managed services deployment project in the quarter, FieldSolutions second quarter growth exceeded all projections.
“Last quarter we described sustained rapid acceleration of our growth rate beginning in the fourth quarter of 2012. Along with our competitive Direct-to-Tech™ platform (self-service) wins with global technology clients, we saw our base business growth rate accelerate to 35.1% over 2Q 2012. We also successfully delivered on a very large deployment project for a managed service provider (MSP) client which added an additional 25+% to our year over year growth rate. For this program, we successfully managed the installation of over 6000 new point-of-sale systems in a nine week period with over 500 FieldSolutions’ independent contractor technicians. This quality execution was further recognized by our client, when with only six weeks remaining 1000+ additional locations were reassigned from another vendor to FieldSolutions for rapid completion. Overall we achieved a fantastic 95+% on-time performance result. We are gratified by the confidence shown in us by our clients as reflected by our growth, and we are also proud of the quality of our performance,” said Mac Lewis, CEO of FieldSolutions. “FieldSolutions is proving, by “walking the walk” that our Direct-to-Technician contingent labor model and “Plan-Control-Measure” online service management system can meet the highest quality standards, even for programs that are massive in size and complexity (involving hundreds of technicians in both the US and Canada), and compressed into a very short duration. We are demonstrating in the real world that FieldSolutions Direct-to-Technician model and on-line system can yield the highest levels of quality for very effective costs.”
Other Highlights of FieldSolutions’ Q2 2013 results include:
- Continued 100% retention of our OEM and Global 1000 Service company clients.
- Strategic Solutions business unit deployed new contractual commitments in the Managed Print Solutions industry increasing assets served by 10-fold. Several new data center server support clients, and other additional “reactive services” clients deployed with 2-hour, 4-hour and same day response programs.
- Launched a partnership with WorkMarket creating the industry’s deepest and broadest provider base, all seamlessly deployed through the FieldSolutions on-line platform and supported by FieldSolutions client support services.
- Deployed on-line data analytics-based system enhancements and reports including FS-WIN-Tags™ real-time service level agreement reporting system, a live technician pay predictive benchmark tool informing clients real-time with pay level benchmarks for similar work and work order specifications, and FS-Experts™ technician provider tags based on individual historic performance of technicians in 17 technologies. Both Tech Pay Benchmarks and FS-Experts™ support clients entering new lines of work or geographies with the confidence in the quality of their new technician selections.
Mac Lewis adds, “These enhancements leverage the data that we gather by focusing our attention on world-class technology services. As we further deepen our experience and analytics we are working hard to provide tools that create competitive advantage and to create unique value for our clients in competing for and serving their end customers. Our focus on the technology service arena is yielding enormous benefits to our clients and they are recognizing this by deploying FieldSolutions to ever greater portions of their service offerings.”
About FieldSolutions, Inc.
FieldSolutions (http://www.fieldsolutions.com) is the highest quality, lowest cost provider of contingent field service resources serving the technology industry. Our technician sourcing and work order management service range includes: on-line self-service platform, program management of field service programs, strategic solutions for complex and mission critical field service, and technician long-term leasing. FieldSolutions’ 33,000+ independent technicians throughout the US, Canada and Mexico are selected, vetted and developed to assure quality field service performance. FieldSolutions serves a broad range of technologies, including: PC’s, copiers and printers, datacenter support, telephony, routers, cabling, POS, CCTV/security, ATM’s and kiosks, and related equipment. For all your field service requirements, contact Marty Reader, EVP at mreader(at)fieldsolutions(dot)com, or call 952.288.2506.
Marty Reader, FieldSolutions, (952) 288-2506, [email protected]
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