Smart companies in Managed IT Support Services (ITSM) focus on improving Service Strategy, Service Desgin, Service Transition and Service Operations.
Downers Grove, IL (PRWEB) July 22, 2013
ProSoft Technology Group Inc., (an Inc. 500 company established in 1995) a Software AG SI Partner, a premier information technology consulting firm. Software AG Innovation World 2013 is the premier conference for Business and IT leadership to be held at San Francisco CA.
ProSoft uses customer-centric, value-driven project management and solution delivery methodologies to deliver fixed-price, fixed-time solutions to our customers in various market sectors. We achieve excellence through continuous learning, innovative solutions and strategic partnerships with leading software companies.
ProSoft Technology Group has 15 years of extensive experience working with more than 300 clients, providing deep expertise in Consumer services, Financial Service, Healthcare, Energy, and Retail Industries. The Managed Support Services Offering is a set of predefined level-2 services, providing a flexible engagement model defined by the maturity of customers' systems and domains. Critical services like Incident Management, Problem Management, Change Management etc are streamlined in these services. The services pertain to IT Service Management of Level-2 support of Software systems based on Software AG webMethods Integration technologies built on such concepts as BPM, BAM, and CAF tools. These Managed Services are also offered and extended to other Middleware technologies like SAP PI, IBM Websphere, Informatica, TIBCO etc.
"Organizations are faced with increasing customer demands, fierce competition, customer touch points that differentiate their services and high expectations for business growth,” said Ram Kanumuri, Vice President, Integration Services Practice at ProSoft. “To address these challenges, smart companies in Managed IT Support Services (ITSM) focus on improving Service Strategy, Service Desgin, Service Transition and Service Operations."
ProSoft’s Managed Services Offering focuses heavily of Finacial Management of IT Services in its Service Strategy. A simple process of measurement of services against their SLAs forms the basis for Financial Management flexibility.
The Service Design aspects of Managed Services Offering focus on defining a process for Availability Management, Capacity Management, Incident Management, Problem Management, IT Service Continuity (Disaster Recovery).
The Service Transition process of Managed Service Offering defines the process of Change Management, Asset or Configuration Management, Release/Deployment Management etc.
The Service Operation processes focus on defining the day-to-day functions, operations of various people and processes surrounding Service Desk (Help Desk, Call Center), Application Management, Event Management, Incident Management and Problem Management, etc.
Ram Kanumuri added, “Our consultants focus on creating maximum value through adopting efficient service processes and operations. Our consultants combine strong industry knowledge, SAG product knowledge and employ our Global Delivery capabilites to bring in the economies of scale to our customers benefit."
Additionally, ProSoft is also going to showcase following services offerings and offer free templates to all conference attendees:
1. SOA Complete Partnership with Governance and COE
2. ESB Reference Architecture Services
During Innovation World 2013, ProSoft subject matter experts will be available to discuss Software AG Integration technologies including BPM, ESB, Service-Oriented architecture (SOA), cloud solutions, and solutions for major industries like consumer, healthcare, financial services, utilities, energy and retail. Visitors can learn how ProSoft’s webMethods solutions help companies align business and IT objectives, establish optimal business processes, accelerate productivity and reduce costs.
More about ProSoft
ProSoft Technology Group, based in Downers Grover, IL (http://www.prosoftgroup.com) has over 15 years of extensive experience working with fortune 1000 clients, providing deep expertise in Retail, Financial Services, and Energy-Chemical Industries with technology partnership with SAP, IBM and Software AG.