Darwin, NT Australia (PRWEB) July 25, 2013 -- ServiceM8 is excited to announce the release of a new version of its field service app. Utilising the power and efficiency of the Smartphone camera, businesses now have an indispensable tool for getting a number of important tasks completed each day.
The ServiceM8 field service app makes it easy for service companies to schedule a full day’s work, alter stops, and notify employees of changes. Whether a technician is out repairing an appliance at a customer’s home or delivering furniture, they can easily stay connected to their home office. The app also provides vital proof of service evidence, as well as supporting field diagnostics and troubleshooting.
According to ServiceM8 CEO, Kim Ford, “We are very excited about the app and believe it will be a huge asset to any small business. It streamlines the workload of service companies and gives them a real edge over their competition.”
Some businesses are using photos as verifiable completion certificates. The photo not only provides tangible evidence, but the smartphone app embeds the latitude, longitude, job details and purchase order number onto the photo when it is taken. This visual representation of the completed job is then stored and emailed to the customer. The benefits of such a system are enormous to small businesses in terms of process, professionalism and risk mitigation.
Other companies are using job embedded photos to share field issues amongst all employees. This is proving to be instrumental for complex issues that surround an otherwise routine job. The business expert can review photos and manage the completion of the difficult situation without having to remain for routine activities.
Job embedded photos also allow training opportunities for inexperienced employees in a managed way, reducing the risk of that inexperience impacting a company’s profitability or quality of service.
“We are entering a new era of cost and competitive pressures, increased regulations and greater business responsibility,” said Mr. Ford. “Small businesses are adopting smartphone technology in order to protect themselves and increase efficiency. When coupled with the right field service app, this becomes a powerful combination that boosts productivity and helps drive better business processes. A must for every small business today,” he added.
About ServiceM8
ServiceM8 is cloud-based job management iPhone app that integrates photos as part of a complete job management package. The cloud-based Software-as-a-Service (SAAS) application allows customers to manage any service business with ease. It can handle job quotes, service calls, scheduling, invoicing, payments and many other daily routine functions. Users have real-time information on what jobs are currently active, what quotes have been issued to clients, and where staff are located at any given time. ServiceM8 is designed to be used by everyone from individual field staff members, to back office staff, and management.
For more information, please visit: http://www.servicem8.com
Media Contact:
Colleen Sawyer
ServiceM8
P.O. BOX 43221
Casuarina NT 0811
Telephone +61 3 9016 3217
colleen.sawyer(at)servicem8(dot)com
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Colleen Sawyer, ServiceM8, http://www.servicem8.com, +61 390163217, [email protected]
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