How Serious Can Bad Restroom Reviews Be? Babystations.com Answers
(PRWEB) July 26, 2013 -- Babystations.com, an online retailer of childcare products, has always been popular for its world-class customer service. In a recent blog post that its restaurateur-clients may find interesting, the company has suggested that bad restroom reviews can be more serious than initially thought.
The blog post first discussed the results of a number of studies conducted by different individuals and organizations. It then proceeded to consolidate these results and analyze them together with well-established views on customer behavior and business concepts like the age-old word of mouth marketing.
Babystations.com speculated that the decision-making process, which all customers go through whenever they choose to visit a particular restaurant, may completely stop for some individuals once they've read a bad review. Moreover, with the advent of social networks and highly publicized websites like Yelp, these bad reviews are getting much more accessible to the public.
"As the business world continues to move into the digital age, consumers are getting fewer and fewer chances to even see the traditional hygiene cards. In today’s world, the consumer’s decision to visit a particular establishment is often based solely on online reviews," Babystations.com suggested in its blog post. "It’s getting increasingly difficult for establishments to hide their weaknesses – more so when it comes to the subject of hygiene."
About the company: Babystations.com is managed by Ekom.ca. It is an online retailer with a long history of trusted service. They sell a wide array of products that include baby changing stations, child seating, and other childcare accessories. Despite being a product-based business, the company understands the value of providing quality customer service. They provide detailed product information, give out the best prices, do their best to ease purchasing difficulties, and respond to complaints, questions, and products in the timeliest manner possible.
Cameron WIlson, BabyStations.com, http://www.BabyStations.com, 1-888-293-9722, [email protected]
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