WyckWyre Experiences Spike in Customer Referral Growth
Conklin, NY (PRWEB) July 29, 2013 -- WyckWyre, the leader of customizable applicant tracking systems for the food and hospitality industry today announced that, as a result of an increase in customer referrals for 2013, they have experienced a tremendous growth spurt, companywide.
The company attributes this success to the personal connection that each member of its customer service team strives to make with their clients on a daily basis. "When a customer reaches out, we see it as an opportunity to make a personal connection with them each and every time," Melissa Hill, head of WyckWyres Customer Success Department explained. Because of this connection, WyckWyre has grown exponentially in 2013, with customer referrals accounting for more than 46% of its growth-to-date. The rapid companywide increase has also led to the Customer Success Team doubling in size over the past two months.
WyckWyre prides itself on providing a simple and accessible customer experience. When WyckWyre customers call the company, they don't need to have their account number on hand, or some other identifying source other than their first name. This allows for a smoother and more manageable customer experience.
"The customer service aspect of WyckWyre is wonderful," Rhonda Knight, recruiter for ERJ Dining, said. "If we need a more detailed feature, or don't have something, WyckWyre is able to create a solution for it."
A majority of feature development within WyckWyre's platform comes from a simple suggestion customers offered to their Customer Success Specialists during a routine call.
"We rarely implement any features that our customers haven't requested - we are a customer-driven company," Lisa DiVirgilio-Shepherd, company director, said. "WyckWyre allows customers to have their ideal hiring tool, molded just for them, with no effort other than a quick conversation with their Customer Success Specialist about it."
The applicant tracking system customization has been a hit in the restaurant franchise community, with large franchisees of Wendy's, Chili's, Burger King, Dunkin' Donuts, Applebee's, and many others choosing WyckWyre in the past year. The company currently works with more than 1,000 restaurant locations nationwide.
For more information, contact Lisa DiVirgilio at lisa(at)wyckwyre(dot) or 607-251-7698.
About WyckWyre
WyckWyre is the customized applicant tracking system specific to the food and hospitality industry. From restaurants, to hotels, to convenience stores, to country clubs and everything in-between, WyckWyre works with regional and national concepts, as well as independent operators, to help them focus on high-quality applicants for their open job positions. The system works to recruit entry-level through top-level management positions with ease. WyckWyre goes beyond the normal pre-screening process of a typical applicant tracking system with a variety of different ways to "virtually interview" applicants. What about job post advertising? WyckWyre has you covered by advertising on national job boards like Indeed.com and SimplyHired.com, and allowing you to leverage regional job boards and social media websites like Craigslist, Facebook and Twitter. Customers are able to integrate features such as background checks, I9/EVerify, digital onboarding and tax credit screening, to create a system that is unique to their hiring needs.
Lisa DiVirgilio, WyckWyre, 607-251-7698, [email protected]
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