The use of our technology allows HMEs to provide top-notch customer service, keep costs in check, maintain accurate records and increase profitability.
Denver, CO (PRWEB) July 30, 2013
CareTouch Communications, Inc. announced an expanded element to their CareTouch360™ Managed Services Program enabling Home Medical Equipment (HME) providers to manage patients across a wide variety of treatment programs. Consistent outreach to patients suffering with sleep apnea, incontinence, diabetes and asthma enables greater therapy adherence, a steady stream of needed supplies, and notification back to the HME if there is an issue that requires attention.
The CareTouch360™ platform automates and simplifies patient management from intake or setup through life of service, providing a patient-focused way for HMEs to provide excellent service and increase profitability. CareTouch engages with patients through their desired method of communication, including IVR, live call, email or web.
The CareTouch live call center is comprised of customer service and medical professionals who interface directly with patients to ensure therapy adherence, check for problems with equipment or treatment programs, and ensure a steady and timely flow of supplies. The provider receives automated resupply orders and is able to manage by exception, focusing only on the patients who need assistance, saving time and reducing costs.
“Services in our space typically focus on one treatment program, such as sleep apnea, for example,” explained Matthew Dolph, COO of CareTouch. “The CareTouch solution allows HMEs to manage patients who are on a variety of treatment programs. The use of our technology allows them to provide top-notch customer service, keep costs in check, maintain accurate records and increase profitability.”
The Managed Services Program is available to HMEs at a low monthly fee, and supports HMEs with sleep adherence, sleep resupply, sleep re-pap, incontinence resupply, nebulizer, O2, patient surveys and diabetic therapy programs. Custom encounters are also available to meet any specific HME need.
About CareTouch Communications, Inc.
CareTouch Communications, Inc. (http://www.caretouch.net) is a leader in patient engagement, communication and management. The company delivers complete technology solutions to Home Medical Equipment (HME) Providers. The CareTouch360™ platform is a device agnostic technology that helps patients achieve therapy compliance through regular, documented communication at established intervals. CareTouch is patient-focused and features an integrated live, multi-lingual call center, IVR and web based solutions focused on sleep and diabetic resupply, sleep adherence, oxygen equipment replenishment, nebulizer supply replenishment, and manufacturing recall notification. The company is headquartered in Westminster, Colorado.