This is exciting news for Textaurant Corporation restaurant owners, who now have access to the world’s first and premier mobile wait management solution, Real-Time CRM, & Mobile Marketing platform.
Pasadena, CA (PRWEB) July 25, 2013
QLess, Inc., the world’s first mobile queuing solution provider, helping organizations replace physical lines in waiting areas with virtual, mobile, interactive queues, has just announced its acquisition of the assets of the mobile paging provider, Textaurant Corporation.
“This is exciting news for Textaurant Corporation restaurant owners, who now have access to the world’s first and premier mobile wait management solution, Real-Time CRM, & Mobile Marketing platform. QLess offers a multitude of benefits to these business owners that go straight to the bottom line,” said QLess CEO and Founder Alex Bäcker.
QLess has been shown to reduce restaurant no-shows by 20-40%, and walk-aways or turn-aways by an impressive 75%, engaging and informing customers throughout the wait. QLess also allows users to be personally greeted. It is this level of personal customer service that creates the ideal first impressions, while increasing retention of customers, more of whom choose to wait it out with QLess.
More accurate wait forecasts have been shown to increase the number of returning customers by 300%. QLess provides wait forecasts that have been documented to reduce hostesses’ forecast errors by more than 40%.
In addition, for those users who want the security that they will not miss their table if leaving the hostess stand, QLess offers Q-Pons, or messages advertising drink specials at the restaurant, leading to an increase in bar spending while customers wait.
Patented QLess Predictive Summoning increases table turns while reducing the actual wait times due to the reduced time it takes for restaurant guests to show up once their table is ready. This allows restaurants to pre-summon guests before their table is ready, reaching them within seconds no matter where they might be.
If patrons choose to cancel, are delayed, or are a no-show, QLess FlexReservations allows guests to update their status and serve those who are ready and already waiting in on the restaurant’s virtual line wait list. QLess will automatically replace reservations with the next person who fits in the available table, without requiring the intervention of a hostess. Consumers can manage their place in line from any phone, tablet, or computer.
QLess VIP SMS Rewards Program allows users to opt in to receive rewards from restaurants. This encourages users to become longtime customers of favorite eateries and restaurants.
Based on an SMS survey of thousands of QLess users, the overall satisfaction of restaurant guests with QLess is 99%. QLess has saved more than 10 million people in hundreds of cities on four continents more than two centuries of waiting in line, and can operate in all languages, including English, Spanish, Portuguese, Chinese, German, French, Catalan, Dutch, and Arabic.
QLess can also offer restaurant owners a wealth of analytics that allow them to optimize their business, including the ability to see the number of guests seated by the hostess, measure customer return rates, and even view a map of areas from which customers come.
Textaurant Corporation created its flagship product, TurnStar, to reward people for the time they have to spend waiting – in the process creating and maintaining a relationship between businesses and customers. Textaurant, founded in 2009, brings to QLess customers from around the U.S., as well as deep restaurant domain expertise. With the close of the acquisition, Textaurant Founder and CEO Josh Bob will remain on as an Advisory Board member to QLess.
Founded in 2007 by scientist, inventor, and entrepreneur Alex Bäcker, the QLess mission is eliminating waiting in line. With an elite team from leading universities and Internet companies including Caltech, MIT, and Yahoo!, QLess is attuned to the fact that the average person spends two years of her life waiting in line, and has created a way for individuals to receive the services they need without having to waste valuable time. By replacing physical lines and waiting rooms with virtual, mobile lines accessed via any phone, tablets or the web, QLess has given individuals the freedom they desire while maintaining their place in line. QLess establishments realize a guaranteed 400% Return on Investment by reducing no-shows and walk-aways, increasing customer satisfaction to 95 to 99%, gaining access to unprecedented data, achieving labor savings and increasing throughout.