The Right Place Ensures 500 New Jobs Coming to West Michigan
Grand Rapids, MI (PRWEB) July 31, 2013 -- Today, The Right Place, Inc., in collaboration with The Michigan Economic Development Corporation (MEDC), and Cascade Township announced that Paris-based Teleperformance, Inc. has reached an agreement with all parties and will establish a new customer support center in West Michigan. With support from the Michigan Business Development Program through a $600,000 performance-based grant, Teleperformance will invest a total of $3.79 million, creating 500 local jobs in the region.
Teleperformance, Inc.
$3.79 Million Capital Investment; 500 New Positions
Teleperformance, with U.S. headquarters in Holladay, Utah, will establish a customer support center at 2680 Horizon Drive SE, Grand Rapids (Cascade Township), Michigan. This new facility will serve as an inbound customer care center for the nation’s leading telecommunications company. The project will include the creation of 500 new full-time positions, including customer care agents, supervisors, trainers, and IT specialists.
“The process of locating a large customer care center like this is very complex,” said Jim Phillips, Vice President of Recruitment, Teleperformance. “With the assistance from The Right Place and the MEDC, this new facility is now a reality. We’re excited to be part of the West Michigan community and are confident that Grand Rapids has the workforce and resources Teleperformance needs to succeed.”
Renovations to the existing Horizon Drive facility are already underway and are expected to be completed this coming fall. The company has begun accepting applications and will continue the hiring process over the coming months.
The global customer support and call center industry rely heavily on talent and technology to succeed. West Michigan’s solid telecommunications and fiber-optic infrastructure provide a reliable technology platform on which to build and expand. Most of these operations are online 24 hours a day, seven days a week and many require customer support in a variety of languages.
“With over 49 official languages spoken in our region and 82,000 area college students with flexible work schedules, West Michigan is quickly becoming a high demand area for the customer service and call center industry,” said Birgit Klohs, President & CEO, The Right Place, Inc.
With this latest economic development project, The Right Place, working with its local and state partners, has generated $37,288,666 in capital investment and assisted in the retention and creation of 991 jobs in West Michigan in 2013.
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About The Right Place, Inc.
http://www.rightplace.org
The Right Place, Inc. is a regional non-profit economic development organization founded in 1985 and supported through investments from the private and public sector. Its mission is to promote economic growth in the areas of quality employment, productivity and technology in West Michigan by developing jobs through leading business retention, expansion and attraction efforts. For more information visit: http://www.rightplace.org.
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Tim Mroz, The Right Place, Inc., http://www.rightplace.org, 616-301-6791, [email protected]
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