Autocar's outstanding product line is the result of a business philosophy that focuses first and foremost on customer needs and feedback.
Hagerstown, IN (PRWEB) August 13, 2013
In 2001, America’s longest-standing truck nameplate appeared to be nearing the end of its legendary 100-year history, all but hidden in multinational giant AB Volvo’s crowded portfolio. It had been reduced to a very limited production line, and placed low on the list of Volvo’s worldwide priorities. However, since its affiliation with Volvo ended, Autocar has been growing in leaps and bounds as part of Illinois-based GVW Group LLC, a private holding company with a significant track record of innovation and sustainable investment in the North American specialty and commercial vehicle industry.
In the summer of 2003, Autocar moved into its current facility in Hagerstown, Indiana, where it has already expanded on its Xpeditor refuse truck line with the multi-vocational Xpert medium duty truck and the Xspotter terminal tractor. All three trucks in the Autocar product line were engineered and built to be more than just trucks. They were designed to be the best available tools for their vocations, with an emphasis on maximum driver comfort, safety, productivity, reliability and uptime. Today, Autocar’s outstanding product line is the result of superior engineering and production processes, and a business philosophy that focuses first and foremost on customer needs and feedback.
Breaking away from conventional customer service models, Autocar has pioneered a revolutionary service and support program called “Autocar Solutions.” The Solutions program connects Autocar customers directly to trained technicians located right in the Autocar factory. When customers contact Autocar as soon as they have a problem with their trucks, the experts troubleshoot and advise in-house mechanics via cutting-edge online video link by sharing their deep knowledge of Autocar products quickly and efficiently. Their directive is to focus unwaveringly on the needs of their customers, and make sure that Autocar trucks are serviced with the best available expertise.
Autocar today is no longer a neglected line item on Volvo’s massive balance sheet. Rather, it is the first choice of most of North America’s largest vocational fleets and operators, and is gaining a rapidly growing market share in refuse and niche vocational trucks. It is now free and independent of global corporate interests, strategically positioned to grow, develop and carry its rich tradition of American manufacturing excellence into the twenty-first century and beyond.