"They and the rest of our Sales team are well positioned to promote how SmartAction’s revolutionary solution offers significant advantages for companies and their customers."
El Segundo, CA (PRWEB) August 01, 2013
Smart Action Company announced the addition of three new senior sales executives, including a Senior Vice President of Sales, to augment its growing presence in the IVR space. SmartAction is revolutionizing the call center industry with its artificial intelligence hosted speech call automation solution, improving contact centers’ efficiency for medium to Fortune 500-sized companies throughout North America.
Mark Nuckols joins SmartAction as the Senior Vice President of Sales. He brings over 20 years of experience helping senior operations executives and service center leaders improve efficiency, manage costs, and improve revenue. Mark has held positions at several prominent companies in the customer service and call center space, including Oracle, Deloitte Consulting, Aspect Software, and Interactions.
“I’m incredibly excited to be joining the team at SmartAction to deliver a truly disruptive innovation and game-changing suite of artificial intelligence based self-service solutions, which have a proven track record of delivering breakthrough economic results for our clients and to the broader market,” said Mark Nuckols.
Jason Hipskind and Kathy Fox each join SmartAction as Vice President of Sales. Hipskind has over 17 years of experience specializing in business process outsourcing, SaaS and call center technology. He has held Sales VP positions at companies in the call center industry, including Interactions and CSS Corp. Fox has over 20 years of executive level sales experience, including a position at Eastman Kodak as a major account representative, where she managed a multi-million dollar territory.
SmartAction’s Smart Call Agents have enabled an increasing number of companies to deploy call center technologies rapidly. The effect has improved the bottom line and customer satisfaction by alleviating live agent volume and decreasing customer hold times.
“Mark, Jason and Kathy bring a wealth of consultative sales experience that will be invaluable in helping prospects to understand the SmartAction value proposition,” said Tom Lewis, CEO. “They and the rest of our Sales team are well positioned to promote how SmartAction’s revolutionary solution offers significant advantages for companies and their customers.”
SmartAction is a leader in call automation, providing hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers. Our state-of-the-art solution contains artificial general intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates at less than quarter of the cost of live agents. Learn more at http://www.smartaction.com or call 888-882-9520.