Apria Healthcare Realizes Improved Patient Pay Cash Collection and Productivity Gains with Connance Revenue Cycle Transformation Programs

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As a result of its performance, Connance extends contract with large home healthcare products and services provider.

Connance has helped us to fundamentally improve the efficiency and effectiveness of our patient pay billing and collections efforts.

Connance, Inc. (http://www.connance.com), a provider of innovative predictive analytic technologies that improve financial performance in healthcare enterprises, and Apria Healthcare LLC (Apria), a leading provider of home healthcare products and services, today announced that Apria has extended its contract with Connance after having increased patient pay cash collections, improved the Patient Pay department cost structure, and improved productivity as a result of using Connance programs.

In 2011, Connance started to manage Apria’s collection agency network on Apria’s behalf and deployed Connance’s Vendor Performance and Self-Pay Segmentation programs. As a result, Connance streamlined Apria’s communication efforts with its collection agency partners and standardized reporting and activity management, making it easier to identify cash improvement and cost reduction opportunities.

With Connance’s self-pay predictive analytics, segmentation workflows and advisory services, Apria was able to compound the benefits of its combined programs to drive more cash from the same resources. Additionally, Connance advised Apria in a number of areas to drive productivity, specifically: in the restructuring of its collection agency network and its active management; in Apria’s Patient Pay call center staffing and processes; and in aligning statement cycles and messaging to enhance patient engagement.

“Connance has helped us to fundamentally improve the efficiency and effectiveness of our patient pay billing and collections efforts,” said Todd Moschner, Apria’s Vice President, Vendor Management. “Connance was able to recognize a number of critical areas and activities within our revenue cycle where there were ways to do things better. They have contributed considerable value over the last year and we look forward to working with them well into the foreseeable future.”

“Apria is a highly-valued partner of ours and great example of how significant and sustained gains can be created through the application of predictive model technologies, streamlined workflow and specialized knowledge,” said Steve Levin, CEO of Connance.

To learn more about Connance’s financial performance transformation programs, please visit http://www.connance.com/our-programs/overview/.

About Connance, Inc.
Connance brings world-class predictive analytics and insights from hundreds of clinical settings to transform the performance of financial processes at hospitals, physician groups and outsourcing organizations. Connance solutions sustainably increase cash flow, reduce operating costs and improve policy compliance in self-pay, denial management, charity, and outsourcing processes. With clients like Centura Health, Florida Hospital, and Geisinger Health System, Connance is changing the expectations of financial executives. Connance is headquartered in Waltham, Mass. For more information visit http://www.connance.com or call (781) 577-5000.

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