ShoreGroup Granted 8th Patent for Automation of Application & Systems Management

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Latest patent acknowledges ShoreGroup’s innovative automated approach for end-to-end monitoring, root cause determination and visualization to ensure high availability in large enterprise and service provider networks.

ShoreGroup, Inc., a premier managed service, management software development and professional services firm, today announced that the United States Patent and Trademark Office has granted the company its latest patent for automated application and systems management technology. US Patent No. 8,499,204 was issued on July 30th, 2013 and is entitled “Method and Apparatus for Maintaining the Status of Objects in Computer Networks Using Virtual State Machines.” The patented methodology is utilized in ShoreGroup’s CaseSentry Systems Management solution to monitor the health and performance of complex networked solutions, automatically validate and respond to current and emerging issues, and provide actionable visualizations and analytics that empower support organizations to eliminate or reduce business impact.

The latest patent in ShoreGroup’s portfolio includes CaseSentry’s automated management and workflow technology that conducts in-depth monitoring via programmable Advanced Logic Profiles (ALPs) that define application and system-specific management instruction sets. The ALPs work in conjunction with other CaseSentry modules to identify and validate the precise cause of a network issue, or recognize trends or patterns where proactive response can be taken to avert business disruption. A series of CaseSentry processes are then invoked on a context-specific basis to accelerate service response. These automated processes range from auto-remediation of the issue, to obtaining and analyzing diagnostic data or taking other steps to assist engineers, opening intelligent trouble tickets, and notifying the responsible workgroup. CaseSentry’s integrated management modules span the complete support process and produce a wealth of analytics for valuable insight on both operations and service history.

Dave Lovy, ShoreGroup’s Chief Engineer, Brant Fagan, Manager of Software Development and Robert Bojanek, Executive Vice President, are co-inventors of this newly patented methodology. This is the eighth in a series of allowed patents awarded for CaseSentry’s innovative automated management architecture and processes.

Commenting on this achievement, Robert Bojanek said, “Within the Internet of Everything, the number, complexity and diversity of applications and systems supporting an organization’s vital business processes has never been greater. Our latest patent reinforces the uniqueness of CaseSentry’s design, which not only delivers the depth of management needed at the individual system level, but also supports the scalability to manage the tens of thousands of systems now found within major enterprise and service provider environments. At the same time, our automated management capabilities enable organizations to cost-effectively scale their support capabilities to meet this demand by shifting activities previously performed manually to CaseSentry processes that minimize, or even eliminate, human involvement throughout the service lifecycle.”

CaseSentry is a powerful support automation platform that service organizations rely upon to maintain high availability and service levels while reducing operations cost. Its capabilities include advanced monitoring, automated diagnosis, support automation applications and actionable analytics that empower support teams to excel at maintaining mission-critical unified voice, video and data applications, contact centers and other complex end-to-end business processes. CaseSentry is available as a comprehensive SaaS solution that enterprises and service providers use to deliver effective and cost-efficient technology support, and as an integral component of the ShorePatrol managed service that adds ShoreGroup’s expert engineering resources to maintain the client network.

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.

August 1, 2013

FOR:     ShoreGroup, Inc.
CONTACT: Glenn Yeeles
media-help(at)shoregroup(dot)com
ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001
212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks, and FieldWatch™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

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Glenn Yeeles
ShoreGroup, Inc.
(212) 364-6800 7471
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