Miami,FL (PRWEB) August 02, 2013
PromoSurv.com, an innovative startup dedicated to providing restaurateurs and owners with vital benefits to foster growth, has today unveiled a powerful new survey and marketing tool that allows restaurants to encourage feedback from real customers.
Customer opinion has always mattered for service industry businesses, particularly restaurants. Today, it’s even more important considering the immense use social platforms like Yelp and Urbanspoon are seeing, and that doesn’t even count the plethora of customers giving their opinions on restaurants through Twitter and Facebook.
Until now, restaurant owners and operators faced an uphill battle in just learning customer opinion, much less actually using that information for their benefit. PromoSurv.com changes all that. It embodies a simple, efficient way for restaurant owners and operators to not only learn what their customers are saying but to take immediate action as well.
The platform is deceptively simple. A restaurant needs only place a tabletop display at each table, or add a sticker to each bill that includes a QR code, NFC and URL. The customer then scans the code (or types in the URL). They’re then presented with an online survey about their experience with the restaurant. The customer fills in the survey, detailing their thoughts on the dining experience.
Once the survey is completed, customers also have the option of following the restaurant on Facebook or Twitter, further helping to build brand recognition and social following online. The results from the survey are stored online, where the owner or manager can access it directly.
However, PromoSurv.com takes things a step further. Not content to leave busy restaurant operators to fend for themselves, the developers created an automated system that makes it easy for users to get at the information they need, as well as to maximize their presence on Yelp and Urbanspoon. Users can automatically sort survey feedback by positive or negative, allowing them to address each as necessary. All positive responses automatically generate an email to the customer, asking them to share a review on Urbanspoon or Yelp.
PromoSurv.com provides restaurants with the means to tap into customer opinion, grow their online presence, handle negative surveys before they go live online and much more.
For more information, visit the company at http://www.PromoSurv.com.
About PromoSurv: PromoSurv.com is an innovative new marketing and survey platform designed for restaurant owners and operators. This groundbreaking solution provides immediate access to vital customer opinion, as well as the means to encourage diners to share positive experiences through leading online social platforms.