Genuitec Introduces Advanced Service Agreements for Full Suite of Products, Now Customers can Utilize Premium Avenues for Customized Support

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New Advanced Service Agreements connect customers with consulting services, one-to-one sessions and online support forums to give customers a leg up over development hurdles.

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Customers now have the option to add premium support channels to their yearly subscriptions to address individual support needs

Genuitec, LLC, a founding member of the Eclipse Foundation along with IBM and the leader in Cloud Control, is pleased to announce Advanced Service Agreements (ASA) for its full suite of products. Customers now have the option to add premium support channels to their yearly subscriptions to address individual support needs. The unveiled ASA’s can be added to customer subscriptions at any time and allow for customized consulting sessions, personalized webinar sessions, or community support forums.

“We’re thrilled to offer our customers personalized levels of support with our new Advanced Service Agreements,” said Maher Masri, CEO and President at Genuitec. “Our customers have supported us over these last 12 years and we’re proud to show them our appreciation by offering these new premium support channels designed to be customized around their targeted and specific issues.”

As part of an effort to provide optimum service and support, Genuitec has launched both an updated website, found at the already established, and a series of Advanced Service Agreements. Genuitec's ASAs include a multitude of personalized services to assist with development or coding errors, bug issues, and assistance with rolling out new builds to end users. Customers choosing to purchase an ASA will benefit from an annual quality and optimization review, expedited support response time, personalized web support sessions and preview access for development builds for upcoming product releases.

Web support sessions grant customers a dedicated Genuitec technician to address product specific support or training needs. These sessions are up to 2 hours in length and customers have access to a fixed number of support sessions per quarter, however, additional sessions can be purchased on an as needed basis at the customer’s leisure.

More information regarding Genuitec’s ASAs can be found on our site, Customers interested in adding an ASA to their subscription are encourage to contact our sales team at sales(at)genuitec(dot)com with their subscription information to allow our team to put together a customized quote.

About Genuitec
With year-over-year growth since the company was founded in 1997 Genuitec continues to expand by offering superior products to enterprises at value-driven prices. Its products are used by 17,000 global enterprises including 80 percent of Fortune 500 companies. Genuitec’s support forums are a vibrant community where users engage with staff to answer any number of technical needs. Genuitec is constantly evaluating market opportunities for new areas of growth, and has launched a new product in each of the last 4 years. As a fully-distributed workforce, the company maintains a low overhead, yet attracts the most talented software developers with its flexible employment options.

Genuitec is based in Flower Mound, Texas and is founding member of the Eclipse Foundation along with IBM, Intel and HP.

Please follow Genuitec’s latest news by joining “MyEclipse” on Facebook and on Twitter @MyEclipseIDE and @Genuitec

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Jason O'Keefe
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