Our goal for the Wayne Homes Partner Expo was to create an open dialogue between our employees and our suppliers on an ongoing basis.
Uniontown, OH (PRWEB) August 01, 2013
Ohio-based custom home builder Wayne Homes recently announced the Wayne Homes Partner Expo, a collaborative training event between company employees and suppliers. The two-day event, one of the first of its kind in the industry, was designed to educate employees about the products used at each stage of the homebuilding process. The event also provided the company’s suppliers with an opportunity to learn more about what Wayne Homes customers are looking for in a new home.
“Our goal for the Wayne Homes Partner Expo was to create an open dialogue between our employees and our suppliers on an ongoing basis. We believe that this approach, which is unusual for the industry, is essential to serve the changing needs and desires of our customers,” said Wayne Homes President George Murphy.
During the event, employees had an opportunity to attend small group education sessions and stop by individual booths to speak with suppliers one-on-one. Employees from every department in the company participated including Estimating, Field Managers, and Online Sales Consultants. According to Wayne Homes Vice President of Purchasing, Tom Benedict, the participation of 23 suppliers and 150 employees during the event demonstrated the company’s commitment to a collaborative approach to customer service.
“During the event employees had an opportunity to gain a greater understanding of the products that we offer, discover new products, and provide feedback directly to suppliers about which products customers would like to see offered. Based on their feedback , we are able to make decisions about prioritizing which products we introduce to our customers and when,” says Benedict. Benedict adds that the feedback was so valuable to the Wayne Homes strategic planning process that the company plans to make the Expo an annual event.
In addition to the Partner Expo, the company also hosts Wayne Homes University, a program that offers ongoing training to employees in departments throughout the company. The home builder’s commitment to continuous employee development has earned the company top honors as one of Ohio’s best places to work.
For more information about Wayne Homes, or to find out about current job openings, visit the company website at http://www.waynehomes.com.
About Wayne Homes
Wayne Homes is a custom home builder in Ohio, Pennsylvania, Indiana, Michigan, and West Virginia (see all Model Home Centers). We offer more than 40 fully customizable floor plans and a team dedicated to providing the best experience in the home building industry. For more information, Ask Julie by Live Chat or call us at (866) 253-6807.