Help Desk Software Provider iSupport Software Announces Version 12.5

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Help desk software provider iSupport continues to celebrate 21 years in business with Version 12.5 of their Incident Management and Service Desk solutions.

No one in the support industry can match the functions and user experience that iSupport 12.5 brings to the table.

Help desk software provider iSupport Software announces Version 12.5, completing a 15-month development cycle that has re-envisioned the user experience. The release adds powerful functionality with a HTML5-based client, branded support interfaces for smart phones and tablets, and cloud deployment on Amazon Web Services. iSupport can now meet the needs of business to consumer (B2C) companies providing support to millions of mobile users.

"When we released version 11 fifteen months ago many people wondered what we were doing replacing our End User Desktop with the Social Client. Today, everyone is touting their social abilities. We have advanced our 'social vision' in 12.5, supporting desktop, tablet, and mobile users with device-specific interfaces and a host of tools from news feeds, self-help guides, discussion forums, graphs, chat, and custom designed forms. There is not a more collaborative end user support tool on the market. And the brandability is just amazing for an off-the-shelf application. Every icon, color, logo, label, form - it can all be customized by our customers. It’s absolutely an amazing tool. And that’s just the user experience - don't forget we have 14 years of feature development in version 12.5. Typically you get beauty or brawn, but 12.5 has both," said Daren Nelson, Founder and CEO of iSupport.

Apart from the user experience new features include leaderboards (gamification), third party integrations for chat and web meetings, routing and rule enhancements, Social Client Editor (a super user that can open, update, and close tickets at a department level via the Social Client) functionality, addition of problem, change, asset and knowledge functionality to the mobile client, iOS chat, opportunity management, and more.

iSupport can be deployed out of the box or utilized as a tool kit that can be customized as part of a larger customer service vision. iSupport provides a robust set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.

iSupport is the oldest continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.

iSupport® is a registered trademark of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

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Ryan Terrell
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