The eVoice click to call feature makes it very comfortable and easy for a customer to reach us. They can click on that button on the website and it will route them right to our land lines.
Los Angeles, CA (PRWEB) August 07, 2013
Turning a click into a sale just got easier for small business owners, thanks to the new click to call feature from eVoice®. This feature lets business owners place a “Click to Call” button on a web page, blog post or email that, when clicked, prompts the customer to enter their phone number. The eVoice system then calls the customer’s number and connects him/her directly to the business. eVoice is a small business phone system from technology leader j2 Global® (NASDAQ:JCOM).
The click to call feature removes a barrier many small business owners face – getting a customer to pick up the phone and call, whether it’s for more information, a service request, or to place an order. The click to call feature removes that barrier by having the business call the customer – at the customer’s request.
“Most people may not want to pick up the phone or search for a phone number to dial,” says Keith Lorren, CEO of New York-based Keith Lorren Spices, “so the eVoice click to call feature makes it very comfortable and easy for a customer to reach us. They can click on that button on the website, it will route them right to our land lines, and they can talk to us and place an order directly.”
Reinforcing eVoice’s brand promise as “A Better Way to Connect,” the click to call feature joins a host of eVoice features that enable a small business to build a competitive edge by reflecting a big business image, all while staying professionally connected to customers anytime, anywhere.
eVoice Features include:
- Local or Toll Free Number – Geo target your business with a local area code, or reinforce a national presence with an 800 or other toll-free number.
- Auto Attendant – Calls to your business number are professionally answered and routed to wherever you want to receive them, including cell phone, home phone or home office.
- Voice to Text Transcriptions – Voicemails are automatically transcribed and sent to you as text or email messages.
- Call Recording – Keep a record of your conversation. eVoice records the call and sends a link to an audio file version of the conversation.
- Mobile Apps – Access many of eVoice’s professional calling features from any iOS or Android device.
“I like the service I'm getting with eVoice," says Lorren. "I think it has grown my company because it makes people feel more comfortable in getting in touch with us, and it gives us a professional image when they call.”
In addition to the benefits that eVoice's click to call feature offers small business owners, CampaignerCRM, a CRM system from j2 Global, has integrated the click to call feature to help streamline the sales contact process. A single click on a phone number in a CampaignerCRM record will call the contact directly, eliminating the need to look up the number, or dial it manually. The call is then logged and call time is reported within CampaignerCRM for easy sales process tracking. Get more information on CampaignerCRM here.
A recent survey of small business professionals conducted by j2 Global (parent company of eVoice), found that optimism is up among those surveyed – 88% this year versus 76% last year. Click here to read the press release. Click here to view an infographic of the results.
eVoice, “A Better Way to Connect,” is a brand service and trademark of j2 Global (NASDAQ:JCOM.) eVoice, one of the industry's leading virtual phone services, offers a wide selection of local or toll-free numbers and is the only phone service of its type to offer personalized U.S.-based VIP setup and support for new accounts.
About j2 Global
j2 Global, Inc. (NASDAQGS: JCOM) provides Internet services through its two divisions: Business Cloud Services and Digital Media. The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox]® and operates a messaging network spanning 49 countries on six continents. The Digital Media Division consists of Ziff Davis Inc., which offers technology, gaming and lifestyle content through its digital properties which include PCMag.com, IGN.com, AskMen.com, Toolbox.com and others. Ziff Davis also operates BuyerBase, an advanced digital ad targeting platform and Ziff Davis B2B, a leading provider of research to enterprise buyers and leads to IT vendors. As of December 31, 2012, j2 had achieved 17 consecutive fiscal years of revenue growth.