$22.1 Billion in Sales Expected in SaaS Market by 2015: Appointment-Plus Enterprise Scheduling Software Offers 4 Tips on Choosing the Best Provider

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Due diligence is important as enterprise companies navigate the rising waters of SaaS technology.

It’s imperative for enterprises to research SaaS providers before making their selection.

Software-as-a-Service (SaaS) systems continue to grow in popularity among businesses looking to automate their operations.

In fact, Gartner predicts that the SaaS market will reach sales of $22.1 billion by 2015.

As more companies enter the SaaS arena, the need for due diligence when selecting a provider becomes all the more important.

“Depending on the role they will play within your enterprise, a SaaS application could be a critical component in your business processes,” said Stephen Booze, CIO of Appointment-Plus enterprise scheduling software. "Selecting an inadequate service could have dire circumstances, internally and externally, as well as financially.

“It’s imperative for enterprises to research SaaS providers before making their selection.”

Not all SaaS providers are created equal. That’s why it’s important that large companies conduct due diligence when selecting one for their operational needs.

Here are four things to look for:

1. Functionality and provider services.

Naturally, system features are a top consideration. And for most SaaS providers, they’re a top selling point.

Make certain the selected SaaS system provides all of the necessary functionality your enterprise requires. This should include not only current needs, but future ones as well.

Among the features and service you should inquire on are:

  •     Web services
  •     API
  •     High scalability
  •     24/7 live customer support
  •     Mobile apps
  •     Integration with Google and Outlook calendars, QuickBooks and other popular programs
  •     Real-time analytics

New system development is a signature characteristic of a reputable SaaS provider. Be sure to ask the provider what their development pipeline currently includes and what fresh innovations they have planned for future release.

2. Stability.

SaaS companies are no different than small businesses: the majority fail within the first few years. Ask the provider how long it’s been in business. This should give you a good indication of its success and system dependability.

For example, Appointment-Plus enterprise scheduler has serviced large companies since 2001.

This experience helps it create the perfect enterprise solution for automating any scheduling need.

3. Security.

SaaS applications are cloud-based, which means they’re hosted on off-site servers. This characteristic also means they’re vulnerable to hacking.

The latest security practices are a must when selecting a SaaS provider. Ask the company what standard precautions are in place to ensure the safety of client data.

These can include:

  •     Server database, data storage and back-up procedures
  •     System firewalls.
  •     Procedures related to failover and federal regulations, if applicable

4. References.

Piece-of-mind is important when selecting a SaaS provider. Determine if the application is the right fit by speaking with current users within your industry. Reputable SaaS companies should provide these to prospective clients when asked.

Inquire on client cases studies and articles written on real-life user experiences, such as this one on how Crescent Crown Distributing utilizes Appointment-Plus.

Learn how Appointment-Plus scheduling software can help your enterprise. Call 888-772-6746.


About: Appointment-Plus is a Scottsdale, Arizona-based SaaS company and one of the 2013 CareerBuilder Top Companies to Work for in Arizona. They provide over 16 million people access to their online business management software, which specializes in appointment scheduling for customers, staff and resources.

For media and online journalists: Interested in interviewing our executives regarding future business-to-business online software technology or quotes for guest articles? Please email us at erichard(at)appointment-plus(dot)com.

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