Sharonview Federal Credit Union Invests in Silanis E-Signatures for Member Service and Compliance

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E-signature technology to improve service for widespread membership without brick and mortar expansion.

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E-signatures make sense for us not only from a competitive standpoint but also to help us meet compliance requirements like the 48 hour window to deliver mortgage disclosures ...

Silanis Technology, a leader in enterprise electronic signature solutions with over 600 million documents processed annually, today announced Sharonview Federal Credit Union will implement Silanis’ on-premise e-signing software.

Sharonview Federal Credit Union provides financial services to over 65,000 members worldwide through a network of 18 branches located in North Carolina, South Carolina, New Jersey, as well as through its full-service call center and its online banking system, and holds just over a billion dollars in assets. Adding e-signatures to Sharonview’s mortgage disclosure process is the just start of the company’s commitment to straight-through processing.

“We believe ‘online’ is the direction the market is going,” said Sharonview Federal Credit Union’s Chief Information Officer, Mark Johnson. “E-signatures make sense for us not only from a competitive standpoint but also to help us meet compliance requirements like the 48 hour window to deliver mortgage disclosures – for that reason we’ll be investing additionally to automate mortgage and other processes including member applications,” continued Johnson.

Sharonview members will see a marked difference in convenience as they will now be able to click-to-sign electronic copies of mortgage disclosures via a browser. This means disclosures no longer need to be sent out via courier and will now be signed in minutes rather than days. Internally, staff will see improvement in efficiency and organization, as e-signed documents will automatically flow into the organization’s document management system for better accessibility.

“Looking to the future, Sharonview wants to better serve its widespread membership across the U.S. without opening additional branches, which e-signatures will help us accomplish,” continued Johnson.

Choosing On-Premise Deployment

Silanis was the best choice for Sharonview for several reasons, including that the company’s on-premise e-signature solution fit Sharonview’s internal business policy around not sharing member information with 3rd parties. Sharonview has a policy that discourages storing member data on the cloud, so despite an e-signature volume that didn’t necessarily dictate an in-house solution, its policy did. Silanis was able to deliver a solution that met that requirement and was affordable.

Choosing Ease-of-Use

“Our loan officers already have a lot to do to process a new mortgage application,” said Johnson. “We wanted an e-signature solution that was easy to use for the member and increased the productivity of our loan officers. The yellow ‘click here’ stickies are easy to follow,” continued Johnson.

“We’re thrilled to welcome Sharonview Federal Credit Union to our growing list of credit union customers,” said Silanis CEO and co-founder Tommy Petrogiannis. “It goes to show that financial services organization of all sizes are embracing e-signatures to help future-proof their organizations, business processes and member experiences,” continued Petrogiannis.

About Sharonview Federal Credit Union

Sharonview Federal Credit Union is a not-for-profit, financial institution that provides a full range of affordable financial products and unparalleled personal service to its member-owners. Sharonview was chartered in 1955 and now serves 65,000 members totaling over $1 billion in assets and has 18 branches in NC, SC and NJ. For more information on Sharonview Federal Credit Union, visit Sharonview.org.

About Silanis

Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis’ solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish.

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Sarah Milner
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