98% of Families Would Recommend The Village at Rockville's Nursing Care

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The Village at Rockville—A National Lutheran Community received high marks from families in The Maryland Health Care Commission's 2013 Nursing Facility Family Survey.

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This is a wonderful affirmation from families that our staff is working hard to exceed care expectations and compassionately support family members' loved ones.

The Village at Rockville—A National Lutheran Community (TVAR) in Rockville, Md., formerly known as The National Lutheran Home, received high marks from families in the Maryland Health Care Commission’s (MHCC) 2013 Nursing Facility Family Survey.

According to MHCC survey results, 98% of families would recommend TVAR’s nursing care to friends and family. Statewide, the survey reports that 90% of respondents would recommend the nursing care they were surveyed about. TVAR received a rating of 9.1 out of 10 for overall care; whereas the statewide average rating is 8.3.

MHCC’s survey sample included 222 nursing facilities throughout the state of Maryland; surveys were sent to the designated responsible parties of residents at each facility. TVAR’s sample size was 129 surveys with a 69% response rate (approximately 85 surveys returned), which is a 10% higher response rate than the state sample.

The 2013 survey contained two overall measures of satisfaction and 17 items which assessed a total of five domains/aspects of resident life and care. Those five domains represented are Staff/Administration of Nursing Home, Care Provided to Residents, Food and Meals, Autonomy and Residents’ Rights, and Physical Aspects of the Nursing Home.

“Out of the five ranked domains, when measured against our peer group categories, TVAR exceeded the 2013 statewide average scores and exceeded or met all of the average scores for Montgomery County,” Executive Director Jana Broughton said. “This is a wonderful affirmation from families that our staff is working hard to exceed care expectations and compassionately support family members’ loved ones.”

About The Village at Rockville (TVAR)

The Village at Rockville—A National Lutheran Community in Rockville, Md., is a CCRC (continuing care retirement community) that offers independent living, rehabilitation, respite, assisted living, extended nursing care, hospice and coming soon, memory support. For more information, visit http://www.thevillageatrockville.org/.

About National Lutheran Communities & Services (NLCS)

Based in Rockville, Md., NLCS is a not-for-profit, faith-based ministry of the Evangelical Lutheran Church in America’s (ELCA) Delaware-Maryland, Metropolitan Washington, D.C. and Virginia Synods, serving people of all beliefs. NLCS provides seniors with a variety of lifestyle, residential and health care options through retirement communities in Maryland and Virginia.

Other communities sponsored by NLCS include The Legacy at North Augusta in Staunton, Va., an independent living rental community offering assisted living services; The Village at Crystal Spring in Annapolis, Md., a new continuing care retirement community – subject to Maryland Department of Aging approval – which will serve as the centerpiece of a multi-generational residential and mixed-use project; The Village at Orchard Ridge in Winchester, Va., a new continuing care retirement community that opened in Feb. 2013. For more information about any of our communities, visit http://www.nationallutheran.org/.

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