Using MultiVue, some of our customers are realising savings of up to £12m per annum, reducing call handling times by up to 40% and reducing duplicate creations in CRM 100-fold.
(PRWEB) August 08, 2013
Knowing who your customers are and where they live, and knowing their needs and their entitlements are fundamental to the effective delivery of public services to Scotland’s communities, and to its people.
Multiple silos of information held in an organisation means this can be a real challenge to achieve in practice. These silos mean that rich and valuable information about customers is held across different operational systems and in different formats that often don’t apply the same standards. Often sharing data about one and the same person is difficult to achieve within a single organisation, never mind sharing data across multiple organisations.
As part of the seminar, The UK’s leading Government Citizen Data Integration specialist VisionWare will be sharing the key components that an effective master data management strategy should include to see quantifiable and lasting improvement in the quality and accuracy of data. Two of VisionWare’s customers will also be presenting to demonstrate their successes and share examples of how they are approaching master data management using VisionWare’s MultiVue solution.
Andy Clough, UK Sales Director at VisionWare, stated “The importance of master data management – and the value of having a strategy, tools and techniques in place to help – is being increasingly recognised. The cost savings in service delivery are significant at a time when doing ‘more with less’ is the norm. Using MultiVue, some of our customers are realising savings of up to £12m per annum, reducing call handling times by up to 40% and reducing duplicate creations in CRM 100-fold – just some examples of the cost savings and service improvements that can be achieved.”
About the Seminar
The Improvement Service in conjunction with VisionWare is hosting a free Master Data Management Seminar. The seminar will take place at Cosla Conference Centre, Haymarket, Edinburgh on Thursday, 15 August 2013 from 10.00 am.
VisionWare is a Master Data Management (MDM) Company. Their MDM solutions enable organisations in the Public Sector and Healthcare to create, maintain and leverage a single, trusted, shareable 'view of the truth' to support business improvement. MultiVue, VisionWare's MDM solution, enables organisations to reduce costs, better manage risk, drive revenues and increase efficiencies by minimising the time and expense associated with manual data cleansing and empowering users with accurate and current information for more informed and faster decision making.
VisionWare's customers span across North America and are the recognised leading MDM provider in UK Local and Central Government with over 30% of government agencies using MultiVue. For the last 8 years VisionWare has achieved industry recognition in the Gartner Magic Quadrant for MDM of Customer Data and in the Information Difference MDM Landscape. Founded in 1993, VisionWare is headquartered in Glasgow, Scotland and has offices in Newton MA. For more information, visit http://www.visionwareplc.com .