What Makes an Online Software Company Worthy of a Customer Service Award?

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Boost Software, makers of the popular PC optimization program PC HealthBoost, recently received a Customer Satisfaction Award from Talk of the Town News. What does it take to win this type of service award—and how does the awarding media outlet rate businesses?

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We couldn't have done it without our prompt and courteous customer support team. They've really gone the extra mile to make sure Boost's customers stay satisfied.

What does it take to win a customer satisfaction award—especially from a company that only gives awards to the top 10% of websites it surveys? Boost Software recently found out when it received the Talk of the Town News Customer Satisfaction Award this summer, earning 4.5 out of a possible 5 stars.

“We couldn't have done it without our prompt and courteous customer support team,” says Amit Mehta, co-founder of Boost Software. “They've really gone the extra mile to make sure Boost's customers stay satisfied.”

Talk of the Town News has staff specifically dedicated to the task of rating consumer websites. The staff spends thousands of hours every year scouring blogs, business rating services, and social networks to come up with its ratings. They also read customer review websites such as TuCows, CNet, TrustPilot, and Microsoft Pinpoint (which features a Boost Software Microsoft Partner page).

Talk of the Town rated Boost Software at 4.5 stars.

Only those companies that the team judges to rate four stars or better—only one out of every ten of businesses surveyed qualifies—are listed at the Talk of the Town News website. What does it take to be part of the winning 10%?

“When you start scaling up like we've been doing, even when you're a small business, you have to give up control of many aspects of your business and put them in someone else's hands,” says co-founder Peter Dunbar. “I'm grateful to say that our customer support is in excellent hands.”

Talk of the Town News was founded in 2008, in part to help counteract the rash of false review site entries spreading at that time. The company performs third-party independent reviews of online business sites, awarding only those they find to be in the top ten percent.

The awards given by Talk of the Town news are unsolicited and given as a free service.

Boost Software was founded by two veterans of the online software industry, Peter Dunbar and Amit Mehta. They spent a year and over $100,000 to create their flagship product, PC HealthBoost. To learn more, click the link above or visit http://www.BoostSoftware.com. For advertising and partnership opportunities, please contact Erin Walsh.

Erin Walsh, Director of Public Relations
Boost Software, INC
75 Arlington St. Suite 500
Boston, MA 02116

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